What are the responsibilities and job description for the Operations Specialist position at ManifestU?
About NPMS:
NPMS is a fast-growing property management company serving Massachusetts and Maine. We pride ourselves on operational excellence, strong client relationships, and a hands-on, problem-solving culture. Our team is driven, adaptable, and committed to doing great work every day.
Job Summary:
We’re seeking a motivated and energetic Operations Manager to lead our office staff and maintenance crews, drive business growth, and improve operational systems. This is not your typical 9-5. It’s a fast-paced role with frequent travel between MA and ME for the first six months (biweekly after that). If you thrive on leadership, challenges, and continuous improvement, this role is for you.
Key Responsibilities:
- Lead and manage both office and field teams
- Oversee hiring, team performance, and KPIs
- Provide hands-on support and 24/7 problem-solving as needed
- Develop and implement SOPs, scorecards, and project plans
- Travel regularly to job sites and represent NPMS at HOA meetings
- Collaborate with the CFO to manage budgets and project costs
- Communicate with property owners, landlords, and stakeholders
- Work toward monthly client acquisition goals
- Obtain required licenses (Lead Supervisor, Real Estate) within deadlines
Qualifications:
- High school diploma or GED required
- Valid driver’s license with clean record
- Strong leadership, communication, and organizational skills
- Proficient with QBO, DEXT, Microsoft Teams, and Office Suite
- Able to stay calm under pressure and juggle multiple tasks
- Willingness to work flexible hours, including weekends
Preferred:
- Background in construction or real estate
- Experience estimating lead or asbestos abatement jobs
- Hands-on skills for field work and project management
Perks:
- Competitive salary
- Opportunities for growth and development
- Dynamic work environment
- Travel and variety in day-to-day responsibilities
Apply Now
If you're a proactive leader ready to grow with a company that values results, apply today and join the NPMS team!
Salary : $65,000 - $75,000