What are the responsibilities and job description for the Helpdesk Technician Level 2 -#34051 position at Manila Recruitment?
In a nutshell, as a Helpdesk Technician L2 you need to respond to and resolve incoming technical client issues and requests submitted by phone or e-mail, as well as assist with incoming escalations and projects.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Company Profile :
Our client is a US-headquartered company that offers a host of technology solutions aimed at providing mature IT services in Southern California (Los Angeles, Irvine / OC, San Diego). Their two core products are : Managed IT Services, where they will be responsible for managing all, or part, of your IT operation, and a Managed Cyber Security service, where they will protect your organization from external / internal threats.
They are currently seeking a self-starter, dynamic, and hard-working Helpdesk Technician L2 who possesses exemplary skills in being a Technician and has leadership attributes.
This is the perfect career move for someone who is looking for career growth and the opportunity to participate in the transformation of a successful company. You will be inclined to work on various projects and collaborate with a highly talented group of individuals supporting operations on a global scale.
Duties and Responsibilities :
- DAILY time entry accounting for at least 8 hours
- Documentation of Client Networks
- Small and Medium Projects
- Assist Sr. Engineers on Larger projects
- T&M service requests
- Installation, configuration, troubleshooting, and customization of MS Office Suite applications per customer's preferences
- Network Server – Experience preferred with Windows Server
- Configure file, print, and remote access services
- Administration, including add / remove users and groups, configure file permissions, check event logs, configure and restore from backup
- Administration of enterprise e-mail application, including add / remove users and groups, configure folder permissions if applicable, forward mail to other accounts, and add aliases
- Takes ownership of tasks and follows through to ensure complete resolution
- Takes a personal interest in, and responsibility for, the quality of work they perform or are associated with
- Ability to pay close attention to detail while performing technically detailed tasks
- Ability to deal effectively with stressful situations
- Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
- Ability to provide accurate time estimates for how long a task will take
- Understands that the success of individuals is measured by the success of their teams
- Ability to quickly learn new technologies through the use of self-study materials and intuition
- Ability to articulate technical information clearly and simply to non-technical people
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
- Is self-motivated and can be self-directed when necessary
- Enjoys sharing information, supporting others, and working on a team to achieve team goals
Must-have Skills / Qualifications :
Advantageous Skills :
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