What are the responsibilities and job description for the Public Safety Telecommunicator position at MANITOWOC COUNTY?
Manitowoc County is seeking the right candidate to join our emergency services team as a Public Safety Communicator.
Public Safety Communicators at Manitowoc County Joint Dispatch Center (MCJDC) are responsible for:
- Answering emergency and non-emergency radio and telephone calls
- Dispatching appropriate emergency service agency(ies)
- Operating the Computer Aided Dispatch system (CAD)
- Operating Department of Criminal Justice Information (DCI) terminal
- Operating National Crime Information Center (NCIC) database
- Providing information/support to emergency personnel
- Maintaining related records and logs
No prior experience is required. This is a position for individuals who are capable and committed to learning to become a Public Safety Communicator and interested in gaining a fast-paced and rewarding career.
Applicants will be invited to complete an aptitude assessment that is specifically designed to identify individuals with an aptitude for 911 dispatching. (See scoring under “Required Qualifications”)
This position works an 8-hour shift:
- 6am-2pm
- 2pm-10pm
- 10pm-6am
- 10am-6pm
- 7pm-3am
Shifts are scheduled on a rotating basis consisting of 5 days on, 2 days off, 5 days on, 3 days off. (5/2/5/3). The MCJDC is open and operational 24/7/365. Those in training will have a varied schedule. Once training is successfully completed, shift selection is determined based on seniority and availability.
Those that are offered a position as a trainee will complete an intensive 12-16 weeks of training which includes obtaining:
- Emergency Medical Dispatch certification (three-day class)
- NCIC certification
- Any additional online certifications applicable to this position
These certifications and courses are required for continued employment.
Required Qualifications:
- High School diploma or GED equivalency
- Must be able to type 3396 keystrokes/hour while multitasking and 1819 keystrokes/hour while listening to multiple audio sources
*Aptitude test, drug screen, and background check required.*
