What are the responsibilities and job description for the Service Writer/Advisor position at Manly Automotive?
Service Writer / Advisor
Job Overview:
As a Service Writer/Advisor, you will play a crucial role in providing exceptional customer service within our automotive dealership. Your primary focus will be on assisting customers with their automotive service needs, ensuring their satisfaction, and promoting additional services to enhance their overall experience.
Duties:
- Communicate with customers to understand their service requirements and provide appropriate recommendations.
- Coordinate vehicle maintenance and repair services, including oil changes, brake repairs, alignments, and transmission services.
- Utilize your expertise in automotive service to upsell additional services or products that align with customers' needs.
- Handle cash transactions accurately and maintain proper documentation.
- Collaborate with the automotive sales team to provide seamless service to customers.
Experience:
The ideal candidate for this role will possess the following skills and experience:
- Minimum 3 years experience in an automotive dealership performing at a high level.
- Ability to prove consistent, above national CSE/I.
- Ability to prove consistent, well above averages sales numbers and effectiveness.
- Ability to effectively communicate with customers and team members.
- Positive, can do attitude.
- Timeliness and attendance are not optional.
If you are a highly motivated individual with a passion for delivering top-notch customer service in the automotive industry, we invite you to join our team. We are a top performing dealership with best in class customer satisfactions scores both internally and externally. We offer a unique work environment where fun is encouraged and high performance is demanded but rewarded with a robust compensation plan.
Manly Hyundai is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job Type: Full-time
Pay: $95,000.00 - $150,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Santa Rosa, CA 95407 (Required)
Ability to Relocate:
- Santa Rosa, CA 95407: Relocate before starting work (Required)
Work Location: In person
Salary : $95,000 - $150,000