What are the responsibilities and job description for the Optician position at Mann Eye?
Description
We are seeking a highly skilled and professional Optician to join our dynamic team. This role is essential in providing outstanding optical services to our patients while ensuring a seamless and efficient experience. The ideal candidate will be knowledgeable about all aspects of eyewear and contact lenses, with a focus on delivering personalized, high-quality patient care.
Key Responsibilities:
- Greet and assist patients, providing exceptional customer service and ensuring a positive experience.
- Promote and recommend eyewear and contact lenses tailored to meet the patient’s individual lifestyle needs.
- Educate patients on lens options, limitations, and maintenance to ensure informed decisions.
- Accurately input orders following standard operating procedures in Optical Management software.
- Process payments in accordance with company policies.
- Monitor and track the status of orders to ensure timely delivery to patients.
- Verify prescription details and measurements to ensure accuracy.
- Perform adjustments, minor repairs, and troubleshooting of eyewear as needed.
- Notify patients when their eyewear or contact lenses are ready for pickup.
- Maintain a clean, organized, and professional optical display and work area.
- Verify and process vision plan claims, ensuring proper reimbursement.
- Stay current with promotions, insurance benefits, and company policies.
- Adhere to all OSHA, ANSI standards, and HIPAA guidelines to ensure patient safety and confidentiality.
- Foster a positive and collaborative work environment with team members and management.
Why Join Us?
- Competitive compensation and benefits package.
- Professional growth and development opportunities.
- A collaborative, supportive team environment.
- A chance to make a meaningful difference in the lives of our patients by helping them achieve optimal vision.
Hours:
Monday through Thursday 8:00 a.m. to 5:00 p.m. and Friday 8:00 a.m. to 2:00 p.m.
If you are a dedicated, knowledgeable, and customer-focused optician, we encourage you to apply. Join our team and help provide exceptional vision care to our valued patients.
Requirements
Essential Skills & Qualifications:
- Exceptional interpersonal communication skills and customer service orientation.
- Ability to work effectively in a team-oriented, fast-paced environment.
- Strong sales ability, with a focus on educating and assisting patients in selecting optimal eyewear solutions.
- Proficiency with optical software and Windows-based operating systems.
- Ability to troubleshoot optical issues and provide effective solutions.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
Education & Experience:
- High school diploma or equivalent.
- Minimum of 2 years of experience as an optician.
- ABO (American Board of Opticianry) certification preferred.