Demo

Mountain Community Insights Coordinator

MANNA FoodBank
Mills, NC Full Time
POSTED ON 2/7/2025
AVAILABLE BEFORE 4/7/2025

Mountain Community Insights Coordinator 

Mission: MANNA’s mission is to involve, educate, and unite people in the work of ending hunger in Western North Carolina 

Vision: A hunger-free Western North Carolina 

MANNA embraces a philosophy that recognizes and values diversity by creating an environment of mutual respect, transparency, and sharing of different opinions and ideas. MANNA’s goal is to attract, develop, retain, and promote a talented and diverse workforce in a culture where all employees will contribute to their fullest potential. The celebration of inclusivity and diversity is essential to helping MANNA achieve its mission to involve, educate, and unite all people in the work of ending hunger in Western North Carolina. 

Position Summary:

The Mountain Community Insights Coordinator - Training provides support to the Mountain Community Insights Manager for the network wide rollout, implementation, and ongoing maintenance of client intake and data collection software. This position will be responsible for regular partner agency support through trainings, communications and coordination, development and maintenance of organizational documentation, and maintenance of software and hardware systems. This is a hybrid remote position that is primarily home-office based combined with scheduled on-site and in-the-field work.  

Essential Duties and Responsibilities: 

The duties listed below encompass the essential responsibilities of the position in the areas of training and customer service, project coordination, and teamwork and relationship building. 

Training & Customer Service:

  • Create and support onboarding and training to promote use of the data intake (internally known as Mountain Community Insights) software and data tools by MANNA staff and partners 

  • Ongoing technical support for digital intake platform and related software  

  • Develop and update Mountain Community Insights training curricula and materials in a variety of formats including online/webinars, videos, and in person training scripts and curriculum 

  • Schedule, track, and implement in-person and online software and data analysis training and demonstrations for end users   

  • Maintain systems for Mountain Community Insights user support within the network through daily, weekly, quarterly, and yearly maintenance plans 

  • Develop materials, presentations and other communication opportunities with MANNA’s network on the benefits of Mountain Community Insights and organizational data 

Project Coordination – Mountain Community Insights Initiative:

  • Assist in the network rollout of Mountain Community Insights software and ongoing programming  

  • Maintain systems to document and track training progress of partner agencies 

  • Develop reports with the Mountain Community Insights Manager using Mountain Community Insights data for a variety of stakeholders 

  • Collect and organize data and report requests; filter and ‘clean’ data to ensure optimum report generation 

  • Identify, analyze and interpret data trends or patterns in Mountain Community Insights data sets 

  • Comprehensive knowledge of all components of the Mountain Community Insights system in order to provide support to all parties including the creation and updating administrative and agency user accounts within the system 

  • Support the organization's Community Assessment report to Feeding America by identifying areas of highest food insecurity in MANNA’s service area and developing metrics to measure organizational progress in closing regional food insecurity gaps 

Teamwork & Relationship Building:

  • Visit agencies to observe and troubleshoot implementation and progress with Mountain Community Insights 

  • Provide up to date, accurate information and data to internal and external stakeholders through communication plans, newsletters, and other mediums  

  • Support partner agency requests related to software and training materials and adjust as needed 

  • Build and manage relationships with key internal and external project stakeholders 

  • Provide regular updates to the partner network on successes, learnings and next steps of project 

Qualifications:

  • Education/Experience: A range of education, training, certifications and experience will be considered for this position.  

  • High School Diploma or GED required; college degree preferred or a minimum of 2 years’ experience in administrative support, customer service, or nonprofit experience preferred  

  • Experience leading and training on-site and remote individuals and teams in diverse and rural settings 

  • Proven track record of delivering presentations and reports that include technical and nontechnical information  

  • Proficiency with Microsoft Windows and Office environment (especially Microsoft Excel) and standard office equipment 

  • Interest in developing research, problem-solving, and analytical skills, and sound business judgement 

  • Willingness to travel in MANNA’s 16 county service area 

  • All candidates must hold a commitment to co-create a diverse and inclusive community and participate in related DEI professional development regarding the dynamics of privilege and oppression and the impact these have in the workplace and field  

Preferred Skills: 

  • Experience with digital records retention and data management: Customer Relationship Management (CRM), GIS, and/or physical inventory systems 

  • Conversational Spanish language skills 

  • Prior food banking experience a plus 

Working Conditions: Work will be performed in a typical office environment with occasional exposure to warehouse environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The employee is occasionally required to work in outdoor conditions and extreme temperatures. The noise level in the work environment is usually moderate. 

Physical Demands: The physical demands required are representative of those that must be met by the employee to successfully perform the essential functions of the job. The physical demands of this position are considered medium work. While performing job duties the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit, stand, walk; and stoop, kneel, or crouch. The employee is occasionally required to climb or balance. The employee must regularly lift and move objects up to 25lbs.  

Functions also require the ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information.   

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus; close visual acuity to perform activities including but not limited to preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading.  

Travel: Moderate travel is required within the service area; occasional overnight travel for conferences or regional meetings. Employees must provide proof of current, valid driver’s license with a clean driving record. 

Schedule: This is a hybrid remote/in-office position requiring a flexible schedule including some evening and weekend hours as needed.  Typical schedule is Mon. – Fri. 8a – 4p with evening and weekend hours as needed. In instances of a federal, state or locally declared emergency or order, MANNA FoodBank is typically considered an essential service and emergency responder; all employees may be called upon to perform regular or emergent duties. 

Compensation and Benefits: The starting hourly pay for the Mountain Community Insights Coordinator is $23.59-$24.83  MANNA is also thrilled to offer a competitive and comprehensive benefits package: 

  • Medical, Dental, & Vision Insurance 

  • Short Term & Long-Term Disability Insurance 

  • Accidental Injury Insurance  

  • 136 hours of PTO in the first year (after 3 months of employment)  

  • 10 Paid Holidays 

  • Paid Breaks 

  • Parental Leave  

  • 401k, 3% company match (after 3 months of employment)  

  • Employee Assistance Program  

  • Discounted Gym Membership  

  • Flexible Schedule Options 

 


Salary : $24 - $25

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