What are the responsibilities and job description for the Customer Care Advocate position at Manpower Group Inc.?
Our client, a leader in healthcare innovation, is seeking a Customer Care Advocate to join their team. As a Customer Care Advocate, you will be part of the Customer Support Department supporting patients and healthcare providers. The ideal candidate will have excellent communication skills, a strong commitment to quality, and the ability to thrive in a fast-paced environment, which will align successfully with the organization.
Job Title : Customer Care Advocate
Location : Remote
Pay Range : $15.00
What's the Job?
Provide superior customer care by troubleshooting customer / patient issues relating to products, services, and patient enrollment.
Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers.
Maintain a positive attitude and working relationship with all customers, patients, and associates.
Ensure compliance with CRM processes and documentation.
Manage inbound and outbound call work as assigned.
What's Needed?
A minimum of 2 years of customer service experience in a high-volume environment.
RECENT EXPERINCE WORKING IN A REMOTE ENVIRONMENT
Experience in a fast-paced patient or healthcare provider-focused environment is preferred.
Proficiency with Microsoft Office, especially Outlook, Word, Excel, and PowerPoint.
Experience with Customer Relationship Management software, preferably Salesforce.com.
Strong verbal and written English communication skills.
Ability to pass background and drug test
What's in it for me?
Opportunity to work in a collaborative and fast-paced environment.
Engagement in meaningful work that improves the quality of healthcare.
Professional development through training and performance reviews.
Potential for overtime and holiday work based on business needs.
Supportive team culture focused on quality and patient care.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Salary : $15
