What are the responsibilities and job description for the Customer Service Call Center Agent position at Manpower Group Inc.?
Our client is seeking a Call Center Specialist to join their team. As a Call Center Specialist, you will be part of the Customer Care department supporting a dynamic team focused on delivering exceptional service. The ideal candidate will have strong communication skills, a proactive attitude, and a commitment to excellence which will align successfully in the organization.
Job Title : Call Center Specialist
Location : Burlington, MA (Onsite)
What's the Job?
Resolve requests and inquiries related to orders, shipments, and other customer-related matters.
Accurately document all transactions to adhere to ISO certifications.
Enter internal and external customer orders and quotations received via inbound calls, email, and website inquiries.
Investigate and record lost or damaged orders, complaints, and credit requests.
Act as a role model of best-in-class business practices and company values.
What's Needed?
High School Diploma or GED.
Ability to communicate effectively with customers and team members.
Basic computer knowledge; SAP knowledge is a plus (training will be provided).
Ability to manage an average of 45 calls per day.
Bilingual skills are a plus.
What's in it for me?
Opportunity to work in a fast-paced, high-energy environment.
Comprehensive training program to enhance your skills.
Be part of a rewarding team focused on delivering a better customer experience.
Gain experience in a reputable organization with a commitment to growth.
Potential for career advancement within the company.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
