What are the responsibilities and job description for the Transportation Contact Center Specialist position at Manpower Group - US Direct Posting?
ob Title: Transportation Contact Center Specialist
Location: Alexandria MN
Job Type: Full Time. Mon-Fri
Job Description: As a Transportation Contact Center Specialist, you will be responsible for increasing member satisfaction by providing professional and accurate responses to incoming inquiries regarding transportation benefits and issues. You will maintain an up-to-date and thorough knowledge of the company’s, products, and guidelines, and properly document all calls/contacts as required by department standards in a clear and concise manner.
What you will be doing:
- Provide accurate research and resolution to member issues in accordance with established procedures.
- Maintain strict confidentiality of all sensitive information.
- Respond to elevated calls and work with other departments to resolve member-related issues.
- Answering 11-13 inbound calls per hour providing assistance to clients
- Organize transportation for client to appointments as needed
- Full job description provided upon request after initial phone interview with Manpower Talent Agent.
Qualifications:
- High school diploma or equivalent, relative experience
- Call center experience and knowledge of healthcare programs
- Background check for criminal history drug screen is part of the employment process.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Job Types: Full-time, Contract
Pay: $20.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Work Location: In person
Salary : $20
