Job Title : Customer Service Representative
Location : Onsite in San Diego, CA 92121
Shift : 6 : 30 AM - 3 : 00 PM, Monday to Friday. Some flexibility may be required.
Pay : $25 per hour
Duration : Temporary until 1 / 10 / 2024 with the Possibility to extend.
Job Summary :
The Customer Service Representative / Client Services Associate is responsible for overseeing the workflow of orders while delivering outstanding customer support. You will oversee the entire order process.
Responsibilities : Order Management :
- Manage the complete order process for assigned and related accounts in the system.
- Follow up on orders to resolve discrepancies, missing information, or specimen-related issues.
- Regularly fax specimen requests to pathology to expedite turnaround time.
- Promptly address holds on orders to ensure specimens are tested without delay.
Monitoring Reports :
Leverage the Dashboard to monitor open tasks, workload, order issues, completed reviews, pending specimens, results, new orders, and registration requests.Physician Call Back Requests :
Route callback requests to relevant personnel (e.g., Pathologist, Sales, Medical Science Liaison) and document these in SFDC.Portal Account Management :
Set up new users for the portal, reset passwords, and provide IT assistance as needed.Account Management :
Create and maintain profiles for physicians and medical practices in the system, ensuring all information is up to date.Follow-Up on QNS Cases :
Actively reach out to Pathology to secure materials for follow up or inappropriate sample types.Incoming Calls / Emails :
Be available to handle calls via the Call Queue and respond to both individual and team email inboxes efficiently.Minimum Education / Experience Requirements :
A High School Diploma is mandatory; a Bachelor’s degree is preferred.Training is provided on the job, with a focus on HIPAA compliance.Required Skills and Qualifications :
Ability to manage tasks effectively with strong organizational and multitasking skills.High proficiency in PC use, internet navigation, and MS Office applications, particularly Outlook.Exceptional attention to detail with advanced analytical skills.Clear and professional communication, both written and verbal.Familiarity with working in call queue environments and handling purchase orders using order management systems.Team-oriented mindset with a collaborative attitude.Adaptability to adjust work schedules during high-volume periods, such as quarter-end.Expertise in Salesforce.com..Strong communication and organizational abilities.Capability to manage sensitive data per state standards.Experience with clinical and specimen workflows is advantageous.Training / Certifications :
Training in HIPAA compliance.Documentation training to align with state, CLIA, and CAP requirements.How to Apply : Candidates should submit applications promptly for this temporary role.
Salary : $25
