What are the responsibilities and job description for the IT Support Analyst, Specialist position at Manpower San Diego?
Principal Duties and Responsibilities :
- Analyzes and prioritizes incoming requests.
- Follows and develops standard operating procedures.
- Follows procedures for incident escalation and notification to leadership.
- Identifies highly complex problems and escalates to senior staff for prioritization as needed.
- Facilitates the tracking and development of documentation by entering details of incidents, status of service requests, and resolutions.
- Identifies highly complex problems and escalates to senior staff for prioritization as needed.
- Facilitates the tracking and development of documentation by entering details of incidents, status of service requests, and resolutions.
- Leads the execution of disaster recovery and business continuity processes and events.
- Analyzes incident data and trends to help prioritize efforts to improve system availability and performance.
- Provides after hours on-call support.
- Provides first and second level support to resolve difficult, complex, and sensitive problems with products, applications, and devices, and provides assistance to others in resolving problems.
- Mentors other team members to disseminate knowledge about subject matter expertise and latest IT solutions.
- Facilitates the knowledge repository for all technical support.
- Reviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new support.
- Serves as a technical lead on a feature or system, assigns work to a small project team, and works on more advanced tasks to complete a project.
- Helps team members to determine which work tasks are most important, manages distractions, and deals with setbacks in a timely manner.
- Meets with vendors to resolve service failures or issues.
Level of Responsibility :
Top 5 Skills
Technologies : What does this temp must know to perform the required job duties (These are not preferred technologies - If they do not have these technologies they will be rejected completely)
Required Education :
High School Diploma or equivalent.
