Computer Operator

About the job Duration: 6 months with potential to extend Work Location: Hybrid. Onsite twice a month (every other Wednesday). Work schedule Sundays through Thursdays. Top 3 Skills Technical Support Help Desk Support Customer Support Job Description 50%: Customer service skills to include phone support and ticket support. 40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function 10%: Analyze operations and arrange components into logical sequences. Responsibilities Ability to remote into systems to assist in call resolution. Monitors network and applications for completion and errors. Reports errors according to SOPs. Acts as an extension to the Service Desk taking after hours calls to assist with troubles. Enters all calls into an internet-based tracking system, Assyst. Discriminates between critical and non-critical jobs and contacts programmers as necessary. Browse pending, ongoing, and completed RFCs, to keep a general knowledge of changes occurring, or that have been completed. Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner. Mounts input tapes on the IBM system. Also, removes used output tapes from the loaders and file in the racks. Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst.