What are the responsibilities and job description for the Branch Manager - Cash Handling Expert position at ManpowerGroup?
Job Overview
The ideal candidate will be a seasoned professional with extensive experience in cash handling, client relationship skills, and leadership abilities. They will lead the teller services team to deliver exceptional customer experiences, foster a strong culture, and drive business growth.
Key Responsibilities
- Foster a strong client experience culture by being present with clients and teammates.
- Ensure efficient, effective, and accurate performance of teller functions while coaching other tellers.
- Act as a resource for identifying and resolving complex client servicing issues.
- Identify financial wellness opportunities in client conversations and transition them to a Banker.
- Assist clients in achieving financial goals through financial wellness tools.
Requirements
- ~3 years of demonstrated superior client relationship skills.
- ~3 years of experience in cash handling.
- ~ Working knowledge of PC with Windows-based applications and calculators.
- ~ Demonstrated ability to lead, motivate, and foster teamwork.
Tactical Skills
The ideal candidate will possess:
- Knowledge of clients' accounts and sound judgment with transactions.
- Strong sales and service skills, proactively educating clients on available services.
- A high level of integrity and strong decision-making ability.
Physical Demands
The role requires:
- Prolonged standing (5-8 hours/day), frequent use of hands, occasional bending and lifting (up to 30 lbs.), and frequent forward reach.
