What are the responsibilities and job description for the Customer Service Professional position at ManpowerGroup?
The Global Customer Advocate is part of a dynamic team in a leading organization whose focus is to deliver exceptional customer experiences in a complex technical environment.
As a key member, you will be responsible for handling customer inquiries and providing support to colleagues to ensure the organization exceeds client expectations.
Key Responsibilities:
- Communicate with customers who are placing or following up on orders, escalating when necessary either verbally or in writing.
- Provide customers with unit prices, shipping dates, anticipated delays, and any additional information needed by the customer.
- Enter data into our ERP system to determine total cost for the customer and audit price accuracy from other sources.
Required Skills and Qualifications:
- Bachelor's degree
- Proven ability to multitask in a high-volume and highly technical environment with varying priorities
- Read and comprehend instructions, correspondence, and memos; ability to write correspondence and effectively present information in one-on-one and small group situations
- Ability to utilize basic computer skills including word processing, spreadsheets, and databases; an understanding and ability to use Microsoft Office is highly desirable
