What are the responsibilities and job description for the Team Lead - Teller Services Excellence position at ManpowerGroup?
Job Role
The Client Experience Specialist will be responsible for leading the teller services team to deliver exceptional customer experiences and drive business growth.
Main Responsibilities
- Foster a strong client experience culture by being present with clients and teammates.
- Ensure efficient, effective, and accurate performance of teller functions while coaching other tellers.
- Act as a resource for identifying and resolving complex client servicing issues.
- Identify financial wellness opportunities in client conversations and transition them to a Banker.
Requirements
- ~3 years of demonstrated superior client relationship skills.
- ~3 years of experience in cash handling.
- ~ Working knowledge of PC with Windows-based applications and calculators.
- ~ Demonstrated ability to lead, motivate, and foster teamwork.
Driving Requirements
The ideal candidate will be able to occasionally operate a motor vehicle with a valid driver's license.
