What are the responsibilities and job description for the Front Office Manager position at Mansa Hospitality?
Mansa Hospitality in Northport, AL is looking for one guest services manager to join our team. We are located on 700 Bridge Ave. Our ideal candidate is a self-starter, ambitious, and reliable.
Responsibilities
ESSENTIAL FUNCTIONS
• Monitor Guest Services staff to ensure that all procedures are being adhered to as established by management, and brand standards including maintaining proper procedures, up selling guest rooms to achieve overall revenue goals for the hotel, and reviews the hotels daily arrival and departure patterns to assure the hotel is properly set up for the days 3 shifts. As necessary, step into any operating department and delegate or physically participate in duties essential to expediting problems and delays most effectively. Utilize computer system to access and input information. Activities involve lifting and or moving heavy objects, walking/standing for long periods and working in undesirable conditions. (See abilities).
• Maintains Guest Service Agent Team Schedule to assure proper coverage of trained individuals is assigned for all shifts of the Front Desk and Breakfast Bar Area. Is readily available or communicates alternate coverage of shifts when needed.
• Inspect all physical aspects of the hotel's appearance on a continual basis in accordance with standards established by hotel management. Inspections require, but not limited to, bending, stooping, reaching, climbing and kneeling. Immediately report all safety hazards or items in need of attention to appropriate departments.
• Respond to hotel emergencies immediately in a calm and effective manner consistent with hotel emergency procedure policy. Response could involve, but is not limited to running up/down 4 flights of stairs past and around obstacles. Color vision is critical in determining nature of the alarm.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve any problems that may arise. Maintain a professional appearance and demeanor at all times. Remain calm and alert especially during heavy hotel activity involving working rapidly and effectively under time pressure for 10 consecutive hours. Maintains a Daily Communication Log for Hotel issues to be addressed and communicated to all shifts and to the General Manager.
• Handle noise complaints, credit problems, employee conflicts, guest relocation, and rejection of undesirable in conjunction with hotel security force utilizing diplomacy and good judgement.
Qualifications
- Prior 4 years of hotel experience as Front Office Manager/Assistant Manager required
We are looking forward to hearing from you.
