Dispatch Manager

The Manager, Dispatch leads an execution team responsible for providing best in class scheduling, loading support and inventory management of Mansfield's FTL deliveries. This role oversees inventory management, dispatch scheduling and supply loading support. The role is responsible for the performance of the team, along with coaching and training team members to maximize success and profitability.

Responsibilities

Operational Leadership
* Develop a clear strategy to keep team members focused on high performance, load-level optimization, and strong carrier management throughout the year
* Implement strategies to examine and improve key processes
* Evaluate and measure success potential against actual to identify areas of growth
* Coordinate staffing to ensure excellent customer service and response is achieved
* Provide regular feedback for team members and other Mansfield Oil departments to evaluate results and make improvements
* Lead training of new team members; create meetings and opportunities to further train existing team members
* Identify opportunities to reduce loss and increase profitability
* Create high impact reporting
o Create clear, timely, and accurate reports for the executive team to facilitate effective decision making
o Create clear, timely, and accurate reports with sales reps and external partners to effectively assess and improve performance
o Continually review processes and work flows to improve tracking and reporting efficiencies
* Lead team involvement on service delivery issues like retains, cross-drops, spills, runouts, or mispulls to ensure a resolution is reached timely
* Serve as the escalation point for operational issues affecting key customers
* Escalate complex issues appropriately and provide proposed solutions to departments equipped to solve such problems
* Proactively prepare strategies and enterprise collaboration to encourage customer retention
* Provide detailed end of day reporting to Sr. Managers, Customer Ops

Relationship Management
* Direct resources necessary to lead and manage special customer projects involving complex processes and data requirements
* Serve as the point of escalation for internal and external customers and vendors
* Coordinate with customer team to address complex onboarding requirements
* Review monthly operational metrics and take corrective action if necessary

Teamwork
* Regularly collaborate and support team members, customers, and other MOC teams to assist in development/implementation of strategies which support MOC customers
* Coordinate with various departments to ensure high-level operational issues are resolved completely and in a timely manner
* Provide back up support across all functions within the team to ensure continuity
* Regularly share best practices and learning opportunities with peers across regions


Coaching and Mentoring
* Develop hiring skills and strategies to hire top quality talent to drive the success of the team
* Develop clear goals for team each year that support company goals and objectives
* Partner with HR to develop and execute a succession plan to ensure the leadership stability and growth of team
* Develop a coaching strategy for team to achieve or exceed goals and objectives
o Regularly review team performance
o Help staff focus on what is within their control to achieve success
o Celebrate success
o Quickly address performance issues in a constructive manner
o Create positive accountability and follow-up to achieve goals

Other Duties as Assigned


Position Requirements

Formal Education & Certification
* High school diploma or equivalent required
* Bachelor's degree preferred or equivalent work experience

Knowledge & Experience
* Minimum 2 years of prior experience in dispatching or supply chain required
* MS Office Suite proficiency is required
* Previous supervisory experience preferred
* Petroleum experience preferred

Qualifications & Characteristics
* Must be able to multi-task and make financial impactful decisions in a fast-paced environment
* Demonstrated ability to work in a fast paced, constantly changing environment
* Ability to handle multiple tasks and move between activities that require immediate response
* Ability to communicate effectively to all stakeholders
* A willingness to get actively involved in day-to-day actions to ensure accuracy, timeliness, and strong customer service skills is required
* Strong attention to detail
* Strong problem-solving skills

Work Environment
* 40-hour on-site work week (either day shift or night shift)
* Sitting for extended periods of time
* Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.