Analyst - Supply / Procurement, Hybrid Work Environment

The Analyst - Supply / Procurement is responsible for procuring product and freight for the product line (LTL)and working with our network of business partners to strengthen the market position of Mansfield. The essential job duties include relationship management, account profitability support, new business
integration, business/technical support, sales support and high-level issue resolution.  

Responsibilities           

Freight P&L 

• Develop in-depth market knowledge and analysis to procure competitive freight rates through the LTL carrier network 
• Build strong relationships with carriers to identify their GM$/hr targets by service type for all markets they serve
• Develop innovative strategies to penetrate the freight market to create greater profitability 
• Negotiate freight rates that create the most competitive advantage for our customers and profitability for Mansfield Oil           
• Manage complex, high profile projects for the department and business
• Source new partners where gaps are present in nationwide coverage of all service types
• Participate in QBR’s with Top 25 delivery partners in respective region

Account Profitability Support        

• Analyze profit and loss for the product line by carrier and site to prevent recurring issues or missed opportunity
• Process ownership to drive improvement through optimizing service schedules 
• Identify and implement operational strategies to improve customer satisfaction and profitability
• Review freight payable issues and exceptions; approve where applicable or work with others for resolution
• Work with product line team to monitor sales and margin information by customer and report any anomalies or issues

New Business Integration

• Oversee integration of all new business; including both new customers and new business for existing customers and involves onboarding workflow & meetings, account set-up, account change forms, and reporting requirements
• Participate in-person or by teleconference in external integration meetings for all new business (new and existing customers)
• Prepares business rules for new customers
• Ensure all account information is setup correctly for billing purposes
• Coordinate with Sales Representatives to ensure a seamless onboarding experience
• Verify that all customer requirements are met and then communicate start up process with carrier and LTL Team

Business and Technical Support   

• Enhance carrier utilization experience of Mansfield Energy’s technology offerings; focus should include the company website, D1Connect, and collaboration with BT for necessary permissions, passwords, security levels, etc. to drive overall support for customers’ data needs
• Complete new account set-up and change requests as needed. 
• Provides data support for Sales Representatives and CRMs to develop compelling sales presentations, using gap analysis, benchmarks, and other analysis tools
• Participate (by phone or in person) in New Customer Implementation Meetings with customers
• Ensure customer service quality, efficiency, and accuracy with all transactions
• Drive enhancements and report bugs of software platforms utilized in collaborating with partner network. 

Formal Education & Certification

• High School Diploma or equivalent required
• Bachelor’s degree or equivalent years of experience preferred

Knowledge & Experience

• Minimum 4 years business to business experience
• Intermediate Microsoft Excel, Access and Outlook skills 
• Knowledge of the assigned specialty products line (LTL, DEF, and Fuel All)
• Petroleum industry experience preferred 
• Proven track record of negotiating freight rates and creating cost savings initiatives preferred
• Account management experience a plus
• Vendor management experience

Qualifications & Characteristics

• Working knowledge of sales and customer service 
• Strong attention to detail
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to multi-task in a fast-paced environment
• Ability to work in a team environment
• Ability to communicate effectively to all stakeholders
• Must be able to multi-task and make financial impactful decisions

Work Environment

• Hybrid work environment - 3 days in the office, 2 days remote once training is completed
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse and other computer components

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.