The Invoice Quality Control Specialist I is responsible for monitoring customer invoice timeliness and accuracy to ensure best in class customer invoice experience.  The role serves as the primary interface for quality checks and identifying issues prior to customer invoicing.  The role demands a high degree of initiative, problem-solving/critical thinking skills, daily process evaluation, account profitability support, business/technical support, relationship management and a commitment to delivering value to the company, vendors, and customers.

Responsibilities

Quality Control and Account Profitability Support

• Run daily reports, analyze issues, and propose solutions for pending transactions to improve customer invoice accuracy and timeliness
• Conduct routine quality reviews based on customer feedback and trends
• Conduct daily evaluations of invoicing and customer transactions for accuracy and efficiency and promptly identify, address, and resolve any issues that arise
• Analyze and resolve daily exceptions and account profitability issues as well as escalate complex issues
• Maintain customer/3^rd party contracts and site data in various systems
• Evaluate AR reporting and resolve internal issues or escalate complex issues to eliminate future customer payment inconsistencies
• Distinguish between internal and external invoice discrepancies and engage appropriate stakeholders for immediate resolution 

Process Improvement 

• Participate in process improvement projects
• Identify and evaluate areas for improvement in internal procedures, focusing on increasing efficiency, reducing errors, and enhancing the overall quality of processes related to invoicing
• Identify opportunities to automate processes in line with department priorities and policies
• Prevent recurring invoicing issues from impacting customer retention
• Leverage technology solutions to streamline operations and reduce manual errors

Teamwork

• Create internal relationships to connect, collaborate and identify improvement capabilities with internal departments 
• Coordinate with various departments to ensure transactional operational issues are resolved timely
• Build relationships with internal and external customers to continuously meet metrics and goals 
• Coordinate coverage when out of the office; take ownership in cross training other team members as well as participating to provide coverage for others

Position Requirements

Formal Education & Certification

• Bachelor’s degree or equivalent experience preferred

Knowledge & Experience

• 2 years business to business experience preferred
• Petroleum industry experience preferred
• Intermediate Microsoft Excel experience required.  Must be proficient in Pivot Tables and Lookups.

Qualifications & Characteristics

• Working knowledge accounting, sales and customer service 
• Strong attention to detail
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to work in a team environment

Work Environment

• Hybrid work available once training is completed (3 days in the office, 2 days remote)
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse and other computer components

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.