The Business Analyst’s role is to analyze, specify, validate, and test the business needs of stakeholders. This includes gathering and compiling user requirements to understand the technology solutions needed, designing user-centric solutions, and validating these through testing. The role also focuses on increasing efficiency for the business by providing actional insights and effective software solutions. The Business Analyst will apply communication, analytical, problem-solving, and testing skills to help the business make informed technology decisions while ensuring solutions meet the intended requirements. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements and delivering high-quality outcomes. 

Responsibilities

Strategy & Planning

• Collaborate with project sponsors to determine project scope and vision
• Clearly identify project stakeholders and establish user classes, as well as their characteristics
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
• Work with stakeholders and project team to prioritize collected requirements
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes

Acquisition & Deployment

• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts
• Participate in the testing of solutions to ensure features and functions have been enabled and optimized
• Contribute to designing user interfaces and workflows that align with the gathered requirements and business objectives
• Participate in the selection of any requirements documentation software solutions that the organization may opt to use

Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
• Develop and utilize standard templates to accurately and concisely write requirements specifications
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team
• Where applicable, develop prototypes of interfaces and attributes based on user requirements
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team
• Plan and execute testing strategies to validate requirements and ensure solutions meet the defined business needs
• Develop and execute test cases, document test results, and work with developers to resolve identified issues
• Facilitate user acceptance testing (UAT) and ensure the alignment of deliverables with user expectations
• Conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood

Position Requirements 

Formal Education & Certification

• High school diploma or equivalency required
• Bachelor's degree from a 4-year college/university (business, computer science, information systems or related field preferred) or a minimum of 4 years’ related experience

Knowledge & Experience

• Five years of experience as a Business Analyst or similar role, with a track record of gathering and documenting detailed business and functional requirements
• Microsoft Office Suite skills required (Word, Excel, PowerPoint & Outlook)
• Experience with diagramming tools like Lucidchart, Visio, or equivalent to create process flows and specifications
• Familiarity with Product Management and Process Improvement methodologies
• Preferred industry experience including energy, supply chain, or logistics

Qualifications & Characteristics

• Excellent analysis and organizational ability
• Excellent written, oral, interpersonal, and presentational skills
• Strong customer service orientation
• Ability to identify weak spots in a process, effectively weigh priorities, and be decisive
• Ability to absorb new ideas and concepts quickly
• Highly self-motivated and directed
• Ability to present ideas in business-friendly and user-friendly language

Work Environment

• 40-hour hybrid work schedule – 3 days in the office, 2 days remote (once training is completed)
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse and other computer components

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.