What are the responsibilities and job description for the Tier II Support Engineer - Evenings position at ManTech International Corporation?
Description & Requirements
Unlock the secrets of intelligence with ManTech! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with ManTech!
ManTech is seeking a motivated, career and customer-oriented Tier II Support Engineer to join our team in Tysons, VA.
In this role, you will be part of a global team that provides 24x7 support to help customers seamlessly operate their on-premises Cloud infrastructure. When customers cannot resolve issues themselves, your job will be to ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding / scripting.
Job responsibilities
- Manage the customer's problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on the Cloud Platform products.
- Develop an in-depth understanding of the product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve the Cloud.
- Work as part of a team of engineers / consultants that globally ensures 24 hour customer support
Work Shift -
This role will be a Evenings Shift 2pm-10pm. Rotating Weekends are required. Shift schedules are subject to change based on business needs.
Minimum Qualifications :
UNIX / Linux or Windows
Preferred Qualifications :
Security Clearance Required
Physical Requirements :
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ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.
