What are the responsibilities and job description for the Customer Relationship Manager - Security Clearance Required position at ManTech?
ManTech seeks a motivated, career, and customer-oriented Customer Relationship Manager to join our team in Virginia Beach, VA . This is a hybrid position with 2 days onsite and 3 days remote.
Responsibilities include but are not limited to :
Develop and maintain impactful relationships with AWS cloud mission owners to ensure customer satisfaction and loyalty.
Manage new customer intake through the AWS cloud brokerage onboarding process, ensuring a smooth and efficient transition.
Oversee and coordinate AWS FINOPS activities, ensuring cost-effective cloud resource management and optimization.
Collaborate with cloud engineering teams to ensure technical requirements are met and align with customer needs.
Provide regular updates and reports to senior management and customers on mission owner status, onboarding progress, and any issues or concerns.
Act as the primary point of contact for customer inquiries, resolving issues promptly and effectively.
Continuously seek opportunities to enhance the customer experience and improve service delivery processes.
Minimum Qualifications :
Bachelor's degree in a related field; six years of relevant work experience may be substituted in lieu of a degree.
4 years of experience with AWS cloud and customer engagement
Experience and knowledge with AWS cloud brokerage onboarding processes
Proven experience with AWS FINOPS and cloud resource management
Familiarity with AWS cloud engineering and technical support.
Preferred Qualifications :
AWS Certified Solutions Architect or similar certification.
Experience working with government or defense-related cloud projects.
Familiarity with NAVSEA organization structure.
Strong analytical and problem-solving skills.
Familiarity with AWS cost management tools and best practices.
Clearance Requirements :
Must be a U.S. Citizen and possess an active Secret clearance
Physical Requirements :
Ability to remain stationary for up to 50% of the time while working at a computer or other office equipment.
Ability to move around the office to access files and office machinery, as well as to communicate effectively with team members, management, and clients.
Occasional movement around the facility for meetings and to collaborate with teams.
