What are the responsibilities and job description for the End User Systems Engineer position at ManTech?
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- Responsibilities include but are not limited to :
- Possess knowledge of a wide range of end-user devices, including thin clients, thick clients, laptops, printers, mobile devices, and peripherals.
- Research and recommend new end-user device technologies to enhance performance, security, and user experience, while ensuring compatibility with existing infrastructure and replacing outdated hardware.
- Collaborate effectively with cross-functional teams (e.g., network, security, applications) to coordinate the development, testing, and integration of new end-user devices and systems, ensuring seamless integration and interoperability.
- Demonstrated experience in gathering and documenting end-user requirements, creating comprehensive technical documentation, and developing user training materials and support guides.
- Contribute to the development and maintenance of end-user device architecture, including operational views, technical standards, and system / service views, in alignment with industry best practices and security standards.
- Review and validate technical documentation, ensuring accuracy, completeness, and adherence to established standards and best practices.
- Collaborate with engineering teams to document interface designs using standardized formats and tools, maintaining a centralized repository for easy access and knowledge sharing.
- Represent the EUD team in customer meetings, effectively communicate technical information, and proactively contribute to process improvement initiatives.
- Provide comprehensive lifecycle management for end-user devices, including installation, configuration, maintenance, troubleshooting, and secure disposal.
- Proactively plan and implement technology upgrades and refreshes to ensure compliance with evolving security standards, industry best practices, and business requirements.
- Minimum Qualifications :
- 7 years of hands-on experience in Systems Engineering
- Engineering experience working with all desktop IT devices identifying and matching hardware specifications with technical requirements for existing mission systems and future operational environments.
- Collaborating with partners to test new equipment, create support processes to image, patch and update devices.
- Must obtain / maintain a Sec or other 8570 Level 2 certification prior to starting.
- Highly developed oral and written communication skills, with the ability to convey technical concepts to various audiences and to communicate effectively with senior managers, colleagues, and other stakeholders.
- Good working knowledge of Microsoft Office including Word, Excel, and PowerPoint
- 1 years of Nessus Manager including licensing, plugins, and scanning.
- Strong customer focus with the ability to handle complex customer situations and interact with all levels of personnel to provide quick and effective resolutions.
- Preferred Qualifications :
- Bachelor’s degree in system engineering, Computer Science, or Information Systems from an accredited college or university.
- Experience working with desktop devices, VOIPs, monitors, peripherals, laptops, MFDs, Linux-based computers and an understanding of how they all work to support troubleshooting requirements.
- Experience with printer management software such as Lexmark MarkVision and Fleet Manager.
- Familiarity with ServiceNow for IT service management, including incident management, change management, and request fulfillment.
- Experience using SharePoint for collaboration and document management.
- Clearance Requirements :
- Must have a current / active TS / SCI w / Polygraph
- Physical Requirements :
- The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to collaborate with other leaders / teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.
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