Enterprise IT Support Officer (EITSO) -Dedicated Support

ManTech is seeking a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) to serve on a Dedicated Support Team of Network Telephony Installers supporting the Voice Program Recap Office (VPRO) in Herndon, VA. In this role, you will install network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules

Responsibilities include, but are not limited to:

• Interact with end customers on a daily basis and must have appropriate interpersonal skills.
• Work with on a team of telephony personnel to complete designs, see the designs completed on time and on budget.
• Understanding and following Critical Design Review documents and cable run lists to complete installation projects in a timely manner.
• Understanding both the current and future IP network architecture and standards.
• Performing high quality installation work in an efficient manner.
• Running and terminating cables to voice switch equipment.
• Installing and troubleshooting a variety of telephones at user locations
• Working with users to resolve issues with telephone service.
• Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel.
• Mounting voice and network equipment in racks and running and connecting both power and service cabling as appropriate.
• Dressing cabling appropriately according to industry and Sponsor standards.
• Local travel may be required between customer buildings
• May have supervisory responsibilities

Hours of coverage:

Hours will depend on the specific team being supported. Generally, requests are to provide support between the hours of 6:00 a.m. - 6:00 p.m.

Basic Qualifications:

• Minimum 9 years of experience with implementation of the following infrastructure networks:
• Experience in the customer's classified and unclassified LAN infrastructure
• Minimum 9 years of experience installing and troubleshooting telephone instruments and media gateways on the Sponsors classified and unclassified networks.
• Some experience with implementation on the Sponsor's new unclassified network LAN infrastructure.
• Experience reading and understanding cable run lists.
• Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations.
• Excellent knowledge of various cabling methodologies, industry standards and troubleshooting techniques.
• Ability to work with engineering personnel to assist them with any technical issues encountered.
• Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.
• Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.
• Ability to embrace diverse technical disciplines and excellent customer service skills
• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job
• Attention to detail, leadership, and collaborative and independent work process
• Demonstrated problem solving and technical skills to resolve critical IT issues.
• Must be a self-starter, work independently, and work with a clear and defined mission.
• Must demonstrate ability to thrive and succeed in a challenging environment.
• BA/BS and 9 years of experience, or a combination of education and work experience equivalent to 13 years.

Preferred Qualifications:

• VoIP Telephone Installation experience.
• Related work experience in a technical help desk position and IT hardware and cabling installation.
• IAT III certification.
• Experience with ServiceNow ITSM & ITOM.
• ITIL v4 Foundation, or higher, certification.

Security Clearance Requirements:

• Current/active TS/SCI with Polygraph.

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Must be able to move/traverse within and between buildings and offices.
• Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
• Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.
• Ascends/descends a ladder, 10 feet high while pulling cables and adjusting equipment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.