What are the responsibilities and job description for the Help Desk Specialist position at ManTech?
ManTech seeks a motivated, career and customer oriented, Help Desk Specialist to join our team. This position is onsite and must be able to work on site in Clarksburg, WV.
Responsibilities include but are not limited to:
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Avoids legal challenges by monitoring compliance with service agreements.
Improves system performance by identifying problems and recommending changes.
Minimum Qualifications:
A minimum of bachelor's degree or 2 years of relevant work experience
Proven work experience as a network administrator or technician.
Strong working knowledge of access, administration, application server, archival, and configuration management software.
Excellent technical and non-technical communication skills.
The ability to work independently or as part of a team.
Clearance Requirements:
Must have a current/active Top Secret clearance.
Physical Requirements:
Must be able to remain in a stationary position 50%
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
Often positions self to maintain computers in the lab, including under the desks and in the server closet
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
May be asked to move Audio/Visual or Computer equipment weighing up to 50 pounds across and/or around a business campus or large facility
