Help Desk Technician

ManTech is seeking a motivated, career and customer oriented, Helpdesk Technician to join our team. This position is onsite, 3-11 shift and eligible for shift differential candidate must be able to work on site in Clarksburg, WV.

Responsibilities include but are not limited to:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

Minimum Qualifications:

• A minimum of bachelor's degree or combination of relevant work experience
• Proven work experience as a network administrator or technician.
• Strong working knowledge of access, administration, application server, archival, and configuration management software.
• Excellent technical and non-technical communication skills.
• Physical fitness to lift and carry heavy technical equipment.
• The ability to work independently or as part of a team.
• Good reasoning and decision-making skills.
• The ability to work under pressure.
• Strong problem-solving, analytical, and time management skills

Clearance Requirements:

• Must have an active Top Secret clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
• Often positions self to maintain computers in the lab, including under the desks and in the server closet
• Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
• May be asked to move Audio/Visual or Computer equipment weighing up to 50 pounds across and/or around a business campus or large facility