What are the responsibilities and job description for the ServiceNow Administrator/Developer position at ManTech?
ManTech is seeking a ServiceNow Developer / Administrator to help support our current Marine Corps Warfighting Lab contract.
Responsibilities include but are not limited to:
- Administer an on-premises version of ServiceNow which includes activities such as (but not limited to) installation, configuration, maintenance, updates, harden (STIG), administer, train, and document
- ServiceNow Branding, Customization, and Translating User Requirements into Functionality
- Develop, manage, and troubleshoot ServiceNow forms, client and UI scripts, business rules, and scheduled imports
- Configure and troubleshoot SAML single-sign on for ServiceNow authentication and identity management
- Candidate will work with a team of information systems integrators and developers to support intelligence content management, production, tracking, and dissemination activities
- Candidate will define, develop, and implement technological solutions to support process standardization and improvement efforts
- Knowledge Management activities
- Process improvement
- Maintain KM tools such as, but not limited to, SharePoint, Dynamics CRM, Service Now, and local product creation/dissemination system
- STIG/POAM/Mitigation statements support with the Linux OS and Database
- Documentation to include quick reference/admin guides
- Other duties as required
Minimum Qualifications:
- At least 4 years of experience in the following:
- Must meet DoD 8570 requirements for IAT II
- Must have Linux experience
- Experience with database administration, preferably MySQL or MariaDB
- ServiceNow patching/upgrades
- Must have experience creating user and administrative documentation respective to ServiceNow
- Must have experience training users on site specific customizations and processes
- Must have familiarity with creating ServiceNow workflows, dashboards, custom lists
- Must be able to interact with, extract, and translate customer requirements into working solutions
- Perform daily, weekly, monthly checks and recommended maintenance on all KM resources
Preferred Qualifications:
- Risk Management Framework (RMF)
- Certification and Accreditation
- SharePoint/2010/2013/2016
- HTML, JavaScript, Microsoft SQL Server, Active Directory, DNS, SharePoint Designer, IIS, PKI, PowerShell, Group Policy
- Intelink/IntelShare and available capabilities for potential use and integration
- Knowledge of standard DoD and Marine Corps concepts, practices, and procedures
- Familiarity with Navy/Marine Corps interoperability requirements is preferred
- PowerShell scripting using any/all of the respective plugins related to the applicable technologies
- Active Directory, Group Policy, Linux OS, Networks, MS Exchange, MS Lync, SCCM, Service Manager, SQL Server, Hyper-V, VMware, SharePoint, Networked Printers/Services, Distributed File Services, Data Protection Manager, HTML, JavaScript, CSS, IIS, PKI
- Experience with Security Technical Implementation Guides (STIGs) and hardening respective Operating Systems and databases
- Familiar with MS Dynamics CRM
- Familiar with migrating on-premises services to the Cloud
Clearance Requirements:
- TS/SCI
Physical Requirements:
- Must be able to remain in a stationary position 50%
