What are the responsibilities and job description for the Staff Systems Administrator position at ManTech?
ManTech is seeking a motivated, career and customer-oriented Staff Systems Administrator to join our team in Crystal City, VA.
Responsibilities include, but are not limited to :
Maintain / troubleshoot Windows servers and workstations, both on-site and remote
Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
Properly receive and triage customer incidents in the ticketing system
Follow standard operating procedures to accurately log all tickets within the ticketing system
Perform remote troubleshooting through diagnostic techniques
Properly escalate unresolved tickets to the next tier of support
Engage with customers throughout the process and follow up to ensure proper incident closure
Ensure quality and productivity standards are maintained while meeting customer timelines
Assist in configuring baseline switches, routers and PCs being prepared for deployment
Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
Perform remote site surveys and identify requirements for hardware and cabling
Basic Qualifications :
2 years of related experience as a System Analyst / Administrator or similar role
DoD8570 Level II Certification
Experience with network and patch management
Knowledge of system security, data backup / recovery, and network monitoring
Experience using Microsoft Office
Ability to troubleshoot and problem solve issues to resolution
Good customer interaction with a focus on positive service support
Good oral and written communication skills
Up to 10% local travel within the DC metro area
Preferred Qualifications :
Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution
DoD 8140-451 Intermediate Certification required (Cloud or GICSP or SSCP or Security or GSEC) -OR- equivalent DoD / Military Training as identified in 8140 qualifications matrix
Experience deploying workstations
Experience using ticketing systems such as Remedy or ServiceNow
ITIL 4 Foundations certification
Microsoft Certified Solutions Associate (MCSA)
Previous customer service experience
Previous experience working with networks in secure environments
Willingness to work occasional nights and weekends to support outages / etc
Security Clearance Requirements :
TS / SCI security clearance adjudicated within the last 6 years
Willing to submit to a random polygraph
Physical Requirements :
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Often positions self to maintain computers in the lab, including under the desks and in the server closet.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations.
Must be able to exchange accurate information in these situations.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.
