What are the responsibilities and job description for the User Experience (UX) Lead position at ManTech?
ManTech is seeking a motivated, career and customer-oriented User Experience (UX) Lead to join our team in Doral, FL .Responsibilities include but are not limited to : Provide leadership, accountability and expertise to ensure all IT and cyber systems across a large, complex, heterogeneous, geographically dispersed enterprise meet user mission requirements, are seamless, interoperable, integrated, and defensible, considering both technical and human factors.Functional activities include user / requirements research, designing / enhancing user interfaces, usability testing, evaluating / updating instructions and training, identifying design problems and developing solutions.Collaborate with a team of technical experts, leaders and users using techniques such as wireframing, prototyping, and iterative design to create, manage and optimize the client’s User Experience for all deployed systems.Analyze IT telemetry data, e.g., page views, events / errors, user journey inside applications, etc., to identify UX problems and develop / recommend courses of action to improve UX. Recommend data collection strategies to capture potential UX degradation / challenges.Collaborate with stakeholders internal to the team and with the government to maximize the usability and performance of all systems.Aid in complying with all federal accessibility regulations, including but not limited to Section 508.Collect and analyze data from humans and technical sensors to aid in improving User Experience. Develop and employ insights gathered from analysis to mitigate issues.Prepare and deliver information regarding User Experience to government and contractor leadership as required.Minimum Qualifications : Bachelor’s degree in Computer Science, Information Management, Human-Computer Interaction (HCI) or related field OR a minimum of 10 years of relevant User Experience work history.Five (5 ) or more years of experience using data driven methods developing / enhancing intuitive, adaptive User Experiences, solving user-centric problems and providing User Experience services like those described in the Responsibilities section above.Demonstrated experience collecting and analyzing IT telemetry data to identify UX problems and develop / recommend courses of action to improve UX. Recommend data collection strategies to anticipate and proactively mitigate potential UX degradation / challenges.Demonstrated experience analyzing the root cause of UX problems such as latency that may be due to poor software design, inadequate network infrastructure or misconfiguration, or other technical causes.Experience delivering concrete, positive, user-centric outcomes that measurably improved User Satisfaction and / or system performance.Superior written and oral communications skills and experience interacting with senior executives.Preferred Qualifications : Three (3 ) or more years of experience implementing User Experience for a program in the Department of Defense or the federal government.Clearance Requirements : Must have a current / active Secret security clearance.#J-18808-Ljbffr
