What are the responsibilities and job description for the VTC Technician position at ManTech?
ManTech is seeking a motivated, career and customer-oriented VTC Technician to join our team in Doral, FL.
Responsibilities include but are not limited to:
Tier I & II VTC customer support
Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
Installing and configuring VTC applications, system software and upgrades
Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out
Supporting Audio/Visual requirements for Command events and ceremonies
Minimum Qualifications:
Bachelors degree in Information Technology, or related technical field.
Masters degree is equivalent to 2 years of experience.
PhD degree is equivalent to 4 years of experience.
2 or more years of experience with hands-on/practical experience in the installation, configuration, and operation of classified and unclassified VTC systems
Desired Qualifications:
Experience supporting DoD programs.
Experience in IT service management and ITIL processes.
Knowledge of ITSM tools such as ServiceNow and Jira.
Experience providing Tier I and II customer support of VTC systems
Familiarity with audio / video standards (e.g. H.323 / SIP protocols).
Clearance Requirements:
Must have a current/active Secret clearance.
