What are the responsibilities and job description for the Sales Support position at Manthei Wood Products?
Do you enjoy helping customers by providing support and information? Have a knack for communication and logistics? If you're looking for an exciting administrative position on a hard-working and fun-loving team in the forestry products industry, we'd love to talk with you!
This is a full-time, year-round job with excellent benefits, including health insurance, paid time off, paid holidays, matching 401(k), profitability bonuses, access to a licensed professional onsite success coach, partial paid family leave, adoption/foster care and educational reimbursement options and so much more.
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Product Sales/Panel Estimating / Quoting
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Confirm order and technical construction of panels with customer
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Enter order into inventory tracking system
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Create Bill of Materials and Production Work Orders
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Collaborates with customer, outside sales, and Production Managers to ensure adherence to product technical and quality standards
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Collaborates with Logistics Coordinator to ensure timely delivery
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Continuously interface with customer regarding technical specifications, production and shipping schedule
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Invoice customers
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Projects including marketing samples, digital photos, costing spreadsheet, etc.
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Upsell customers when possible to fill out loads
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Provide phone support and promptly reply to customer emails and phone calls
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Resolve customer problems as they come up in a respectful and timely manner
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Other duties and projects as determined by production and overall company business needs
- Have exceptional organizational skills
- Are highly proficient with computer software, including MS Office, Google Suite, and ERP systems
- Multi-tasking like a pro, with a strong focus on customer satisfaction, verbal and written communication, and an ability to thrive in a fast-paced environment
- Have a keen attention to detail, a mind that likes to solve problems, and a love for analytical thinking
- Speak effectively with customers and employees of the organization to make good connections with everyone you transact with. There is no room for misunderstandings in face-to-face, verbal, and written communications
- Experience in an administrative role in either finance, purchasing, logistics, or customer service
- Production industry experience
- LEAN manufacturing experience
