What are the responsibilities and job description for the Technical Integration Specialist – Client Success position at Mantra Digital?
Job Title: Technical Integration Specialist – Client Success
Location: Remote – Canada / North America (Day Shift/Flexible)
Experience: 3–4 years
Platform: Meera.ai (SaaS Product)
Type: Full-time
About the Role
We are looking for a proactive and technically skilled Integration & Automation Specialist to join our growing team at Meera.ai. In this client-facing role, you will play a critical part in helping our customers seamlessly integrate Meera with their existing systems, including CRMs, automation tools, and internal APIs.
You’ll be responsible for designing reliable system-to-system integrations, explaining Meera’s API and webhook capabilities to client tech teams, and ensuring successful onboarding — ideally in the fewest client calls possible. This role sits at the intersection of customer success, technical support, and automation engineering.
Key Responsibilities
- Design and implement automated workflows using tools such as Zapier, Make.com, or n8n
- Build and manage CRM integrations with platforms like Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics and other popular CRM’s
- Develop, test, and maintain API-based integrations using REST APIs, Webhooks, and OAuth2
- Interact directly with client tech teams to explain Meera’s API documentation, webhook functionality, and integration best practices
- Join client onboarding calls and lead the technical side of the integration process, aiming to complete onboarding in minimum client interactions
- Gather technical requirements, build custom solutions, and ensure smooth data exchange between Meera and client systems
- Troubleshoot integration-related issues using tools like Postman, browser dev tools, and server logs
- Collaborate with product and engineering teams to improve platform capabilities based on real-world customer feedback
- Create and maintain clear technical documentation, guides, and API examples for client and internal use
Required Skills & Experience
- 3–4 years of experience in integration engineering, workflow automation, or technical client support
- Hands-on experience with Zapier, Webhooks, and REST API integrations
- Familiarity with at least two major CRM systems (e.g., Salesforce, HubSpot, Zoho, or Microsoft Dynamics)
- Proficiency with Postman and understanding of API authentication (OAuth2, bearer tokens)
- Working knowledge of Laravel (PHP) and MySQL for debugging and system understanding
- Strong communication and interpersonal skills for working directly with both technical and non-technical client stakeholders
Preferred Qualifications
- Experience with other automation platforms such as Zapier, Workato, n8n, or Integromat
- Exposure to customer support systems like Zendesk, Intercom, or Freshdesk
- Experience working in a SaaS, startup, or enterprise integration environment
- Ability to visualize and map complex data workflows between platforms
Ideal Candidate Traits
- Solution-oriented with a passion for automation and efficiency
- Comfortable owning client-facing conversations and technical decisions
- Able to balance precision with speed to meet onboarding targets
- A natural communicator who simplifies complex technical ideas
