What are the responsibilities and job description for the Sales, Operations & Visual Merchandising Sr. Coordinator position at Manufacture Roger Dubuis?
Role Overview
As the Sales, Operations & Visual Merchandising Sr. Coordinator, you are responsible for leading all activities to ensure business continuity and support operational excellence across all channels (Internal Retail, External Retail, Watch Specialist & E-Commerce). The ideal candidate should be flexible and able to adapt to a fast-paced environment. The position reports directly to the Ops & Business Performance Manager. This is a full-time position.
Responsibilities
Daily Operations (40%)
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $65,000 - $70,000
Salary will be determined based on relevant skills and experience.
As the Sales, Operations & Visual Merchandising Sr. Coordinator, you are responsible for leading all activities to ensure business continuity and support operational excellence across all channels (Internal Retail, External Retail, Watch Specialist & E-Commerce). The ideal candidate should be flexible and able to adapt to a fast-paced environment. The position reports directly to the Ops & Business Performance Manager. This is a full-time position.
Responsibilities
Daily Operations (40%)
- Provide Sales Support to Sales Teams
- Place, maintain and monitor Sales Orders and International Purchase Orders
- Manage inquiries on product availability, estimated lead time for deliveries and special requests
- Manage pricelists, wishlists, inbound / outbound shipment logs, backorder lists as needed
- Own and improve the ordering process for Sales Accessories and Packaging Components
- Maintain assortments for Sales Accessories by boutique and ensure sufficient replenishment
- Problem solver for all account issues (inventory, pricing, credits, returns, shipping, availability inquiries, ETA inquiries etc)
- Ensure proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits
- Plan and execute seasonal in-store, windows and event product displays according to HQ guidelines and aspiring new creatives to elevate our brand image
- Propose and consolidate Visual Merchandising and Trade Marketing material order with HQ and keep track on inbound and outbound delivery and stock movement
- Ensure timely communication with HQ VM team, boutiques and vendors to accomplish all projects with good quality, timely delivery and budget control
- Provide display training to frontline staff and monitor display performance
- Maintain internal reporting and analyses and update as needed
- Support Sales Team during annual Budget Presentations to RDU Global Executive Committee and any ad-hoc quarterly Business Reviews for Richemont Senior Leadership
- Manage Weekly Sales Forecast in collaboration with Sales Team
- Manage Weekly Stock Reports and Product Delivery updates
- Identify potential process improvement opportunities and propose concrete solutions to solve inefficiencies
- Improve daily SAP operational processes through regression / enhancement testing in virtual environments
- Assist with POS Openings / Closings (opening stock order planning, SAP set-up, Master Data Maintenance)
- Autonomous, data-driven, detail oriented
- Strong time management skills / able to manage simultaneous deadlines
- Able to adapt to new ad-hoc responsibilities in a fast-paced environment
- Hands-on mentality, pro-active and problem-solving minded / strong customer service mindset
- Team player with good interpersonal competences, curiosity, and empathy
- Knowledge of SAP or similar ERP systems is a plus
- Proficiency of Microsoft Office is a must
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
- 1-3 years of experience in merchandising, store planning, buying and/or supply chain, operations.
- Affinity with the luxury industry is an advantage
- Strong verbal and written communication skills in English
- Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $65,000 - $70,000
Salary will be determined based on relevant skills and experience.
Salary : $65,000 - $70,000
