What are the responsibilities and job description for the Senior Manager Customer Manufacturing Operations position at Manufacturer?
PLEASE READ.....lobal manufacturing company is looking for a Senior Manager Customer Manufacturing Operations to lead and manage a team. The position is on-site 4 days a week once you're settled in and if needed has relocation assistance.
In a nutshell : We are looking for a strong team leader from manufacturing or wholesale that can collaborate across multiple departments, ensuring high standards for customer expectations.
- Successful individual will have customer service experience in a manufacturing setting, coupled with the ability to drive operational efficiency and brand visibility.
- Work with Marketing, developing strategies
- Create and implement standard operating procedures (SOPs) that promote best practices in customer service management, system utilization, and team collaboration.
- Lead cross-functional process improvement initiatives to optimize workflows, reduce inefficiencies, and enhance operational performance across departments
- Track and analyze key performance indicators (KPIs) related to customer satisfaction, response times, and service efficiency; identify areas for improvement and execute corrective actions.
- Develop team capabilities in process mapping, root cause analysis, and KPI tracking while fostering a culture of continuous improvement and analytical problem-solving
- Drive cross-departmental collaboration to resolve high level escalated issues, managing implementation planning and change management to streamline business operations.
- Lead, coach, and develop a high-performing customer service and marketing team, fostering a collaborative and customer-focused culture that aligns commitment to customer satisfaction.