What are the responsibilities and job description for the Machine Learning Engineer - Graph & Agentic Systems position at Manulife and John Hancock?
The opportunity
John Hancock is a leading life and long-term insurance provider that combines a rich history of financial expertise with a forward-thinking approach to technology.
As part of the global Manulife group, we focus on integrating cutting-edge analytics and AI to enhance fraud detection and streamline our operations.
Our Advance Analytics is dedicated to revolutionizing insurance through the use of advanced technologies and innovative data solutions.
We are seeking a skilled Machine Learning Engineer with expertise in knowledge graphs, agentic systems, and building applications for complex document parsing.
Responsibilities
- You will work with data scientists, data engineers, and the anti-fraud team to design, implement, and maintain knowledge graphs that serve as the data backbone for analytics and investigations. Downstream processes will require building agentic systems leveraging GraphRAG frameworks or fine tuned language models to enhance fraud detection tools and deliver complex document parsing tools to enable new data channels.
- Design and implement scalable knowledge graph solutions to model complex relationships of the insurance ecosystem.
- Design and implement AI agents that can interact with multiple knowledge bases, including graphs, to accelerate the work of fraud investigators
- Create solutions for parsing and extracting critical elements from complex documents using agentic and GraphRAG methods.
- Collaborate with data scientists and engineers to integrate knowledge graph systems within existing analytics and operational tools.
- Stay up to date with the newest technologies in knowledge graphs, agentic systems, and document parsing to propose innovative strategies.
- Thoroughly document methodologies and processes to ensure industry-standard compliance and knowledge transfer.
- Ensure all data handling processes comply with relevant privacy and security standards.
How will you create an impact?
Join our Advanced Analytics team and play a role in crafting the future of the insurance industry. Leverage new technology to provide better and personalized customer experiences.
What motivates you?
What we are looking for
What can we offer you?
Our commitment to you
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https : / / www.manulife.com / en / about / our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Primary Location
Boston, Massachusetts
Working Arrangement
Hybrid
Salary range is expected to be between
87,990.00 USD - $163,410.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife / John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension / 401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency
Company : John Hancock Life Insurance Company (U.S.A.)
Salary : $87,990 - $163,410
