Digital Strategy Program Manager

Manulife / John Hancock is a leading international financial services provider driven by the mission of making decisions easier and lives better. We are hard at work transforming our organization into a digital, customer-centric market leader – evolving our customer interactions into innovative, immersive, and highly functional digital experiences delivering high value.

To help drive this transformation, we are looking for a Digital Strategy Program Manager to lead the planning, execution, and delivery of digital projects and programs. This role involves managing multiple digital initiatives, coordinating cross-functional teams, and ensuring that projects align with the organization’s strategic objectives. The Digital Program Manager will oversee all aspects of program management, from inception through completion and socialization, ensuring that projects are delivered on time, within budget, and to the highest quality standards.

Key Responsibilities :

Program Planning and Strategy

Develop and maintain a digital program roadmap that outlines key milestones, deliverables, and timelines.

Ensure that digital projects align with the organization’s strategic objectives and business goals.

Project Management

Oversee the execution of multiple digital projects, ensuring they are on track in terms of scope, time, and budget.

Develop detailed project plans, including timelines, resource allocation, and risk management strategies.

Monitor project progress and adjust as necessary to ensure successful project delivery.

Stakeholder Management

Serve as the primary point of contact for project stakeholders, providing regular updates on project progress, challenges, and successes.

Gather and incorporate feedback from stakeholders to ensure project outcomes meet expectations.

Team Coordination and Leadership

Coordinate cross-functional teams, including developers, designers, marketers, and external vendors.

Lead project teams, fostering a collaborative and high-performance work environment.

Provide guidance and support to team members, ensuring they have the resources and information needed to succeed.

Budget and Financial Management

Develop and manage project budgets, ensuring cost-effective use of resources.

Monitor expenditures and financial performance, making adjustments as necessary to stay within budget.

Performance Monitoring and Reporting

Define and track key performance indicators (KPIs) to measure the success of digital projects.

Generate regular reports for senior management and stakeholders, highlighting progress, performance metrics, and any areas of concern.

Continuous Improvement

Identify opportunities for improving project management processes and methodologies.

Implement best practices and lessons learned to enhance the efficiency and effectiveness of future projects.

Qualifications :

Education : Bachelor’s degree in Marketing, Business, Computer Science, or a related field. Master’s degree or MBA is preferred.

Experience : 5-7 years of experience in digital project management, digital marketing, or related fields

Project Management Skills : Proficiency in project management methodologies such as Agile, Scrum, or Waterfall. Experience with project management tools (e.g., Jira, Asana, Trello, Microsoft Project).

Technical Proficiency : Understanding of digital technologies, including web development, digital marketing, and software development. Ability to liaise with technical teams and understand technical requirements and constraints.

Leadership and Team Management : Strong leadership skills to guide and motivate cross-functional teams. Ability to manage and resolve conflicts, fostering a collaborative team environment.

Communication Skills : Excellent verbal and written communication skills to interact with stakeholders at all levels. Ability to present complex information clearly and concisely.

Analytical and Problem-Solving Skills : Strong analytical skills to assess project performance and identify areas for improvement. Ability to quickly identify problems, analyze potential solutions, and make data-driven decisions.

Financial Acumen : Experience in budget planning and financial management. Ability to track financial performance and implement cost-saving measures.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https : / / www.manulife.com / en / about / our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

90,225.00 USD - $162,405.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife / John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension / 401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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Company : John Hancock Life Insurance Company (U.S.A.)

Salary : $90,225 - $162,405