What are the responsibilities and job description for the Director, Operational Resilience position at Manulife?
Manulife Director, Operational Resilience Boston, Massachusetts Apply Now
Reporting into the AVP Resilience Risk, The Director, Operational Resilience is responsible for the success of strategic outcomes through the direct oversight, leadership and delivery of multi-year strategic programs aligned with segment goals. The role partners across business lines, geographies, and value streams to ensure strategic objectives achieve intended outcomes. This position is accountable for managing end-to-end delivery of the Resilience Risk Critical Operations Program in alignment with OSFI E21. Responsibilities include program management, strategy design, strategy execution, reporting and dashboards, oversight and challenge and ongoing monitoring. This role will involve extensive partnership with stakeholders from all segments, functions, and business, thus will be a complex role with broad impact. Curiosity, good business judgment and ability to connect the dots in a complex operating model are key elements for this role.
Position Responsibilities :
- Support the development and maintenance of operational resilience policies, standards and guidelines.
- Develop execution strategy for the Critical Operations program for Operational Resilience by collecting and analyzing data (internal and external), applying best practices, problem-solving, and preparing / synthesizing recommendations to share with the AVP and broader stakeholder group.
- Lead stakeholder management with cross-functional stakeholders to socialize issues, develop strategies, drive the case for change and implement solutions.
- Deliver through execution excellence and sound program management.
- Develop and manage milestones and project plan.
- Identify, escalate, and remediate risk and barriers from execution.
- Support the development of various Operational Resilience Program workstreams as well as ad hoc projects and risk programs.
- Support the design and implementation as well as ongoing maintenance of the operational resilience management system.
- Operate as SME to provide oversight and challenge over the ongoing critical operations assessment activities and the reporting of resilience posture, working with Segment Operational Risk Officers to help ensure timely and accurate resilience assessment outcomes.
- Provide education and training to business, operations and technology resources to implement the resilience management program(s) within their respective area.
- Develop dashboards and reporting and identify and ensure key operational risk and resilience exposures are reported and escalated to Senior Management and Governance / Risk Committees on a timely basis, and support review that mitigating actions and remediations are identified and taken as appropriate.
- Support transition from program implementation focus to risk oversight and challenge of the first line of defense as program is implemented, and support ongoing maintenance of program going forward.
Required Qualifications :
Working Arrangement : Hybrid
About Manulife and John Hancock :
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story
Manulife is an Equal Opportunity Employer :
At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
Salary & Benefits : Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
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