What are the responsibilities and job description for the Receptionist position at Manzano by PureHealth?
The Front Desk Receptionist plays an integral role in customer’s first impression and residential experience. The role will provide customer service and clerical support for the facility and its residents with varied clerical duties and related tasks.
Essential Duties and Responsibilities
1. Welcomes new customers and visitors and assures their comfort and directs them to the proper personnel
2. Ensure all parties sign in and follow protocols as guests in the community
3. Update and assemble marketing informational brochures and packets as requested. Ensures proper referrals to marketing team members. Maintains electronic calendar for dining reservations, transportation, and all other service appointments
4. Responsible for assisting residents, family members, and guests with general requests
5. Receive and accurately submit all maintenance work order requests electronically to appropriate department
6. Answers telephones; screens calls, forwards calls and / or records and forwards messages accurately
7. Monitor and maintain office equipment
8. Compile monthly billing charges for business office
9. Responsible for maintaining a professional and kempt appearance of Concierge area
10. Manages sorting and distribution of mail; files correspondence and other materials as needed
11. Types forms, form letters and other documents as needed, collates and photocopies materials as necessary
12. Maintains customer confidentiality in conformance with facility confidentiality policy
13. Prepares resident paperwork daily for scheduled doctor appointments for the following day
14. Occasionally assist with marketing by giving general tours of community
