What are the responsibilities and job description for the Customer Fulfillment Analyst position at Maola Local Dairies?
Why you will love working at Maola:
- Owned by a cooperative of family farmers who are passionate about cultivating sustainable dairy goodness and bottling fresh Maola brand milk and dairy products.
- 100 years of dedicated stability and growth across 11 states.
- Competitive pay, Medical, Dental, Vision, 401(k), Life Insurance, Time Off Provisions, and more, available no later than one month after hire.
- Our employees are an integral part of who we are — what you do and what you think matters.
SUMMARY
Maryland and Virginia Milk Producers Cooperative Association (MDVA) is a growing company that is looking for a Customer Fulfillment Analyst to join our team.
MDVA is a place where you can grow in your career and make a positive impact every day. As a Customer Fulfillment Analyst this individual is responsible for a broad range of planning activities to support the wider organization and customer interaction to ensure our valued customers’ needs are taken care of. This position will be a hybrid telecommuting role based out of the Herndon VA Corporate Office. The position will be expected to travel as needed.
We are searching for a talented Customer Fulfillment Analyst to ensure our company’s operations are timely, efficient, and cost-effective. This is a fast-paced environment with multiple priorities, which requires an individual who can maintain a high level of professionalism and accuracy while meeting the needs of the Company.
This position's primary functions are to provide statistical analysis of sales, inventory flow, and other data; modeling the data to predict future demand; and collaboration with suppliers, manufacturers, salespeople, customers, and other stakeholders to gather information on events that could impact demand.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide statistical analysis of sales, inventory, and other data.
- Support management with risk assessments and mitigation activities.
- Model data to predict future demand.
- Collaborate with suppliers, manufacturers, salespeople, and other stakeholders to gather information on events that could affect demand, such as promotions and production delays.
- Conduct daily, weekly, and monthly forecast maintenance.
- Address demand-related issues in a timely and effective manner.
- Handle the entire order fulfillment process, including receiving, verifying, and processing orders, tracking shipments, and communicating with customers to ensure timely and accurate delivery.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position does not have any supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong computer skills with proficiency in tools such as Microsoft Office Suite (Excel, PowerPoint, Word)
- Forecasting food/shelf life/perishable product experience
- Inventory management experience
- Experience with analysis and problem-solving skills (i.e., ability to question, accurately identify a need, and present an effective solution.)
- Ability to follow and understand big-picture economic trends
- Strong analytical math skills
- Understanding statistical modeling
- SAP knowledge
- Time management skills
- Organizational skills
- Attention to detail
- Strong written and verbal communication skills
- Capability to multitask in a fast-faced environment
- Ability to work with others in a team environment
EDUCATION and/or EXPERIENCE
- At least 3 years of experience in planning/forecasting role.
- At least 3 years of experience in customer service/fulfilment role.
- Bachelor’s degree in business, supply chain, or another related field.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. Specific vision abilities required by this job include close vision for computer work and ability to adjust focus. The employee may occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment may require working in the cooler room with varying degrees of temperature and may include contact with water or dairy liquids. Exposed to a noise level of 90 decibels. The noise level in the work environment is usually moderate/high. Wet/slippery work conditions.
Maola Local Dairies, owned by the farmers of Maryland & Virginia Milk Producers Cooperative Association (MDVA), sustainably produces a full suite of nutritious dairy products through our network of six dairy processing plants. With a keen eye on quality, freshness, and love for the environment, Maola delivers dairy products that are both nutritious and sustainable to our local communities. For more information about Maola, please visit www.maolamilk.com.
