What are the responsibilities and job description for the Customer Service Rep - St Charles IL - Hybrid position at MAPEI?
We are currently hiring for a Customer Service Representative. In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded.
- Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
- Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
- Apply barcodes to documents and scan order documents into the optical storage system.
- Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
- Process Service-Related Complaints (SRC), and ensure complete resolution.
- Manage customer returns in accordance with standard procedures.
- Other duties as assigned.
What's in it for you :
Position Specific Details : Base hourly payrate up to $23.00 p / hr, based on experience.
Qualifications :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
MAPEIP2
Salary : $23
