What are the responsibilities and job description for the Support Services Lead position at MAPFRE Insurance?
Job Summary
Responsible to follow established procedures to review, verify and process incoming insurance-related documentation. Assists in supervising staff members by managing weekly scheduling and workflow and answering questions on work related issues. Proven analytical skills needed to analyze productivity and adjust where needed for PTO and BCP continuity planning. Coordinate and monitor the timely and accurate completion of the department’s responsibilities.
Responsible to follow established procedures to review, verify and process incoming insurance-related documentation. Assists in supervising staff members by managing weekly scheduling and workflow and answering questions on work related issues. Proven analytical skills needed to analyze productivity and adjust where needed for PTO and BCP continuity planning. Coordinate and monitor the timely and accurate completion of the department’s responsibilities.
Hours
Monday through Friday, 8:00 a.m. to 4:30 p.m. ET
Knowledge, Skills and Abilities
Education: Associates Degree or Technical or specialized knowledge or equivalent, related experience.
Experience: Demonstrated ability to work effectively and efficiently in a high-volume, fast-paced environment while leading a team of individuals. Supervisory experience helpful.
Knowledge: Solid understanding of general and technical parts of the job. Strong time management skills. Able to meet deadlines.
Decision Making: Makes decisions within position standards. Applies guidelines and procedures that require some interpretation in dealing with exceptions. Work requires judgment to select among multiple potential pre-defined courses of action. Able to develop and/or update departmental procedures and pivot based on workflow and business needs.
Supervision Received: Able to work independently and with minimal supervision for routine work. Detailed or specific instructions may be given for new activities or assignments.
Leadership: Demonstrates leadership in group, team or project. Assist management in directing staff on workflow changes. Manage PTO requests based on workflow and team criteria. May provide guidance and training to less experienced staff. May be asked to assist other Team Leads, as needed. Experience with managing employee conversations and documenting as needed.
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve moderately complex problems requiring independent thinking with direction.
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts involve obtaining or providing information on matters which may be sensitive and or complex to interpret.
Education: Associates Degree or Technical or specialized knowledge or equivalent, related experience.
Experience: Demonstrated ability to work effectively and efficiently in a high-volume, fast-paced environment while leading a team of individuals. Supervisory experience helpful.
Knowledge: Solid understanding of general and technical parts of the job. Strong time management skills. Able to meet deadlines.
Decision Making: Makes decisions within position standards. Applies guidelines and procedures that require some interpretation in dealing with exceptions. Work requires judgment to select among multiple potential pre-defined courses of action. Able to develop and/or update departmental procedures and pivot based on workflow and business needs.
Supervision Received: Able to work independently and with minimal supervision for routine work. Detailed or specific instructions may be given for new activities or assignments.
Leadership: Demonstrates leadership in group, team or project. Assist management in directing staff on workflow changes. Manage PTO requests based on workflow and team criteria. May provide guidance and training to less experienced staff. May be asked to assist other Team Leads, as needed. Experience with managing employee conversations and documenting as needed.
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve moderately complex problems requiring independent thinking with direction.
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts involve obtaining or providing information on matters which may be sensitive and or complex to interpret.
Additional Knowledge, Skills and Abilities
Excellent oral and written communication skills.
Excellent organizational and multitasking skills.
Excellent oral and written communication skills.
Excellent organizational and multitasking skills.
Ability to make good business decisions.
Strong PC navigation skills. Microsoft Excel and Word skills required to create and maintain unit reports and templates.
Completion of accounting, business, INS21 or INS22 and other insurance classes is desirable.
Strong PC navigation skills. Microsoft Excel and Word skills required to create and maintain unit reports and templates.
Completion of accounting, business, INS21 or INS22 and other insurance classes is desirable.
Experience with project work and testing.
Ability to read color-coded and/or number-coded materials and documents is necessary
Ability to read color-coded and/or number-coded materials and documents is necessary
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.
We are proud to be an equal opportunity employer.
