Sr Manager, IT Infrastructure

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community.

• For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams.
• For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S.
• For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference.

We are looking for a proven IT Infrastructure leader to join our team.

If you are passionate about leading and developing a technical team and working in a highly collaborative environment to impact change, please continue reading:

The Infrastructure Senior Manager is an experienced leader who manages technical activities and team(s) of engineers, architects, related professionals, and support personnel. The ideal candidate will be a highly competent technical engineer, who showed a sense of vision, teamwork, and responsibility. Manages, coaches, and leads the efforts of technical staff in the management of projects and responsibility for production support as needed.

Responsibilities:

• Infrastructure Services Strategy and Leadership: Develops and leads the implementation of a comprehensive infrastructure services strategy, ensuring service availability, performance, security, and alignment with business objectives.
• Team Leadership and Development: Leads, motivates, and develops a high-performing infrastructure services team, fostering a culture of innovation, continuous improvement, and talent development.
• Technology Innovation and Adoption: Drives innovation in infrastructure services by evaluating and implementing new technologies (e.g., cloud, automation) to improve efficiency, scalability, and security.
• Supervision Received: Provides strategic guidance and direction to IT leadership.
• Decision Making: Makes strategic decisions on infrastructure services strategy, resource allocation, budget management, and technology adoption, aligning with business goals and IT objectives.
• Client Contacts: Regularly interacts with senior business stakeholders to understand their needs and ensure alignment with infrastructure services strategy.
• Budget Management and Resource Allocation: Develops and manages the infrastructure services budget, ensuring efficient resource allocation and cost optimization in line with strategic goals.
• Vendor Management: Establishes and maintains strong relationships with key infrastructure vendors, overseeing vendor selection, contract negotiation, and service level agreements (SLAs).
• Risk Management: Identifies, assesses, and mitigates risks associated with infrastructure services, ensuring business continuity and disaster recovery.
• Communication and Collaboration: Maintains clear and consistent communication with stakeholders (business partners, senior leadership, team members) regarding infrastructure services strategy, performance, and initiatives.
• Adheres to company policies and procedures as outlined in the Human Resources Policy Guide and follows departmental and functional area standards, rules, guidelines, processes, and policies as identified by management.

Experience:

• Experience: 10 years of experience in infrastructure engineering and operations, with a minimum of 5- 7 years of experience in a leadership role managing infrastructure services teams.
• Experience with IBM Power (880, 980, P10) Platforms preferred.
• Strong skills in the areas of installation, configuration, deployment, monitoring, troubleshooting, performance tuning and production support for application servers, such as Apache web servers/Tomcat and WebSphere.
• Solid working knowledge of Network and Security technology
• Experience managing UNIX/Linux systems; and general Understanding of virtualization technologies.
• Ability to communicate technical problems to non-technical staff.
• Backup and Disaster Recovery solutions experience a plus, along with Data replication and high availability.
• Experience in cloud infrastructure management, cloud migrations, and a strong understanding of infrastructure as code is highly desirable.

Thank you for considering MAPFRE Insurance as part of your career journey.

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.