Lending Solutions Advocate

Position Overview

Join our team at MAPLE Federal Credit Union as a Lending Solutions Advocate. In this role, you will play a crucial part in our lending operations by assisting members throughout the loan application process. If you have a passion for helping members achieve their financial goals and excel at decision-making, we encourage you to apply!

Responsibilities

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)

• Gather background information on loan applicants by interviewing applicants and obtaining credit bureau reports. Handle loans of highest complexity, value, or risk.
• Assist members with the loan application process to ensure completeness of information.
• Pull credit reports for all accounts, verify debts, estimate monthly payments for any outstanding debts not listed and add them to debts on application.
• Calculate debt-to-income ratios on loan applicants and calculate how much of a loan applicant’s debt is secured or unsecured.
• Complete loan applications over the phone and/or electronically.
• Determine collateral needs and payment plans for members applying for loans.
• Determine eligibility of loan co-maker from co-maker’s statement and credit rating.
• Approve or deny loan applications.
• When a loan is denied, explain reasons for denial in a professional, courteous manner. Work with members to provide recommendations or alternative options for other possible ways to secure a loan in the future.
• Verify the accuracy of loan amounts and repayment terms on approved loan applications.
• Complete loan documents and disburse loans when approved.
• Implement new loan products and services in accordance with management direction.
• Cross-selling lending and other credit union products.
• May be responsible for training new loan officers. Will provide assistance or guidance to less senior loan officers.

Qualifications

• Previous experience in lending, banking, or financial services preferred.
• Strong analytical and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of lending regulations and compliance requirements.
• Proficiency in financial analysis and loan processing software.
• Detail-oriented with a high level of accuracy in work.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Team player with a positive attitude and strong customer service orientation.

Join us in helping our members achieve their financial goals. Apply now to become a valued member of our lending team and contribute to our mission of empowering our community through responsible lending practices. We look forward to reviewing your application and welcoming you to our team!

MAPLE Federal Credit Union is an equal opportunity employer.