Marisella Assistant General Manager

Description

Maple Hospitality Group is the national hospitality group driven by Jim Lasky, Chef Danny Grant, and a team of world-class food lovers who serve to live and live to serve. Successful restaurants exist for many years by delivering all of the following: impeccable food, World-class service, and a one-of-a-kind dining experience. Our team’s goal is to achieve iconic destinations and programs by delivering on all three. Our restaurants and our teams deliver an experience beyond what is expected—that is the Maple Hospitality promise.  As the Company expands throughout Chicago, Scottsdale, Dallas and Miami, opportunities for growth, travel and continuing education are endless.

In everything we do, there are four principles that we live by:

• Generous - We always give more than we receive, and we never take advantage of a guest. The value that a guest receives always exceeds what they pay.
   
• Excellence - We do our work exceptionally, with skill and talent curated from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other Hospitality Group.
   
• Fun - We love what we do, we laugh a lot, and we never take ourselves too seriously. Having fun is a critical component to success at an intense and complex restaurant.
   
• Fail Fast - As we strive to be the best, we will make mistakes. It is ok to screw up as long as you learn, adjust, and get better. Don’t wait… fail fast and move on.
   

Benefits & Incentive Package Includes:

What You Will Do

• Resolve any customer or employee complaint
• Assist GM in accomplishing company goals by accepting GM to assigned tasks, stepping up to take on new and different requests by GM, and exploring opportunities to add value to the position
• Manage and develop Floor Managers
• Prepared to participate in weekly Manager and Executive meetings
• Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
• Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
• Keep up to date on the competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
• Assist GM in overseeing the managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective actions
• Recruit exceptional staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
•  Assist GM to review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance

Qualifications

Who We Are Looking For

• 3 years of managerial experience in a high volume, upscale restaurant/hospitality establishment
• Warm, hospitable personality who is guest focused; ability to identify and build relationships with important investors and VIP clients
• Experience with P&L and COGS and history of interaction with accounting personnel
• Collaboration with Finance department to set and maintain proper financial goals 
• Excellent leadership skills in staffing, managing, and leading FOH staff members and Managers
• Ability to think on your feet and make important decisions with minimal supervision
• Must be able to effectively communicate and relay information to staff and the GM
• Polished professional who takes pride in their appearance
• Ability to maintain composure and stay organized in a fast-paced, high-volume working environment
• Adaptive and flexible to changing software technologies and operations processes