What are the responsibilities and job description for the Operations Leader position at Maple Street Biscuit Company?
WHY MAPLE STREET BISCUIT COMPANY
At Maple Street, our mission is simple: Help People, Serve Others, Be a Part of the Community. We take pride in our food, but above all, we take pride in our community—starting with our team. If you thrive in a collaborative environment, are passionate about serving your community, and are looking for personal and professional development, Maple Street Biscuit Company could be the place for you.
Grow your community—and grow with us.
WHAT YOU’LL DO | THE OPPORTUNITY
As a Shift Leader, you will work closely with the Community Leader (General Manager) to support daily operations, guiding the team during your shifts to ensure exceptional service and a positive guest experience. Your leadership will help maintain a smooth and welcoming environment at Maple Street!
KEY RESPONSIBILITIES
- Lead and motivate the team to deliver exceptional service during your shifts.
- Assist in day-to-day operations, including food preparation, guest experience, and team coordination.
- Support and execute operational plans as directed by the Community Leader and Mission Coach (District Manager).
- Maintain a high standard of food quality, safety, and cleanliness.
- Act as a role model by embodying Maple Street’s mission to Help People, Serve Others, Be a Part of the Community.
WHAT YOU’LL NEED
- At least 1 year of leadership experience in a restaurant or retail environment.
- Strong interpersonal and communication skills.
- A passion for leadership and fostering a collaborative team environment.
- Valid driver’s license and reliable transportation.
WHAT’S IN IT FOR YOU
- Medical insurance eligibility on day 1
- Weekly pay and same-day pay access (this is an hourly role)
- Free meal every shift
- 35% team member discount on food and retail
- No night shifts
- Community involvement
ABOUT US
Our mission is this: Help People, Serve Others, Be a Part of the Community. We mean this in the context of our community-facing stores and our guests, but we also mean this in terms of our internal community.
We are serious about providing our team members with opportunities to grow with us. From our Ambassadors and Baristas all the way up to our Community Leaders (that’s what we call our store managers – are you sensing a theme?), our team works hard to train, encourage, and uplift one another so that your time here as one of the Maple Street crew becomes a valuable part of your identity.
BECOME A PART OF OUR COMMUNITY. APPLY NOW!
We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
