What are the responsibilities and job description for the Customer Operations Specialist - Remote position at MapleCraft Engineers?
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, problem-solving environment where you can make a real impact? If so, we want YOU to be part of our team! Apply Now!
At MapleCraft Engineers, we don't just build structures we build relationships. As a Remote Customer Operations Specialist, you'll be the driving force behind seamless customer interactions, ensuring our clients receive top-tier service and solutions. You'll work closely with our operations team to ensure smooth service delivery, maintain excellent communication with customers, and play a vital role in our company's success.
What You'll Be Doing
- Act as the primary point of contact for customer inquiries, requests, and concerns via email, phone, and chat.
- Proactively track and manage customer orders, service requests, and project updates, ensuring timely responses and resolutions.
- Work cross-functionally with engineering, sales, and project management teams to align on customer needs and expectations.
- Identify and troubleshoot service delivery challenges, escalating issues when necessary and ensuring customer satisfaction.
- Maintain and update customer records and interactions using CRM tools like Salesforce, HubSpot, or Zoho.
- Monitor customer feedback and provide insights to improve processes and enhance the overall customer experience.
- Assist in contract processing, documentation, and billing inquiries, ensuring accuracy and efficiency.
- Develop and maintain customer FAQs, knowledge base articles, and troubleshooting guides.
- Contribute to team meetings and strategy sessions, bringing fresh ideas to improve our service operations.
What We are Looking For
Why Join MapleCraft Engineers?
Ready to Make an Impact?
If you're looking for a dynamic role where your contributions will be valued and your voice will be heard, wed love to meet you. Apply today and let's build something great together!
MapleCraft Engineers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Summary
Company name : MapleCraft Engineers
Remote job title : Customer Operations Specialist
Job tags : Customer Support, Operations, CRM, Problem-Solving
