What are the responsibilities and job description for the Community Relations Associate position at Maplewood Brewster LLC?
Job Title : Community Relations Associate
Location : Cape Cod, Massachusetts
Employment Type : Full Time
Department : Sales
About Us :
Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands : Maplewood and Insp?r. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.
Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!
Overview : The Community Relations Associate is responsible for support and assistance to the Community Relations Director in achieving the communitys occupancy and revenue goals. Responsibilities include assisting the Community Relations Director in managing the communitys sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the residents community file. The Community Relations Associate will ensure each resident move to their new home at Maplewood Senior Living is smooth, successful, and meaningful.
Key Responsibilities :
- Maintains thorough working proficiency in Aline
- Timely and accurately maintains all current and new prospect records in Aline
- Ensures all lead sources are identified in the Aline system
- Supports and assists the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects by understand the Maplewood product and how Maplewood Senior Living can meet customers needs
- Assists the Executive Director and Community Relations Director by ensuring model apartments(s) are well maintained and presentable
- Supports and assists the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals as determined by sales team
- Demonstrates effective telephone skills producing qualified leads and appointments
- Meets with the resident and / or family and reviews the Move-In Packet ensuring all information is explained for understanding
- Coordinates the resident assessment with the Resident Services Director Schedules the lease signing with the resident / responsible party
- Ensures the apartment is fully ready for move-in
- Gathers YARDI reports for analysis and interpretation (to identify solutions) as a back up to the Community Relations Director
- Answer telephone inquiries, schedules visits, conducts tours, and works with the Community Relations Director to close sales as per sales marketing goals
- Ensures inquiry forms are always available at front desk
- Supports Community Relations Director in planning and coordinating two lead generating events each month
- Meets and greets visitors and tours prospects
- Assist Community Relations Director with External Business Developments and Networking opportunities
- Ensures building shows a positive first impression
- Maintains and grows occupancy to maximum levels
- Other duties as assigned
On the Move-In day, the Community Relations Coordinator :
Communication :
Skills and Abilities :
Core Competencies :
Education / Experience / Licensure / Certification :
Why Youll Love Working With Us :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
