Remote Network Associate

Supports and assists the Community Relations Director in achieving the community's occupancy and revenue goals by managing the sales & marketing database, maintaining sales collateral, and coordinating move-in paperwork. Ensures a smooth and successful resident move-in process, and builds trusting relationships with prospects by understanding the Maplewood product and customer needs. Demonstrates effective telephone skills, meets with residents and families, and coordinates lease signings and resident assessments. Assists in planning lead generating events, external business developments, and networking opportunities. Maintains a positive first impression of the building and ensures a smooth transition for residents. Communicates effectively with residents, visitors, and associates, and maintains confidentiality of resident information.

• Assists the Community Relations Director in managing the community's sales & marketing database
• Maintains appropriate sales collateral
• Coordinates and obtains all required move-in paperwork
• Prepares the resident's community file
• Ensures each resident move to their new home at Maplewood Senior Living is smooth, successful, and meaningful
• Supports and assists the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects
• Assists the Executive Director and Community Relations Director by ensuring model apartments are well maintained and presentable
• Supports and assists the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals
• Demonstrates effective telephone skills producing qualified leads and appointments
• Meets with the resident and/or family and reviews the Move-In Packet ensuring all information is explained for understanding
• Coordinates the resident assessment with the Resident Services Director
• Schedules the lease signing with the resident/responsible party
• Gathers YARDI reports for analysis and interpretation
• Answers telephone inquiries, schedules visits, conducts tours, and works with the Community Relations Director to close sales
• Supports Community Relations Director in planning and coordinating two lead generating events each month
• Assist Community Relations Director with External Business Developments and Networking opportunities
• Ensures building shows a positive first impression
• Arranges lunch or dinner for the resident and family members on the Move-In day
• Maintains and open & ongoing dialogue with the resident and/or family from the time community fee is placed through Move-In
• Initiates communication with resident's physician and/or family to ensure completion and delivery of the Physician's Statement and any state-specific forms
• Communicates orally and in writing, and cultivates all prospects
• Facilitates the resident assessment with the Community Relations Director
• Reviews, reads, notates any pertinent information about the resident to the team
• Maintains and protects the confidentiality of resident information at all times
• Able to effectively communicate the organization's values to residents, visitors, associates, co-workers and the communities
• Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations
• Building customer loyalty and trust
• Able to plan, provide high-quality work, be detailed-oriented and organized with all tasks

Associate and/or Bachelor's degree preferred. One (1) year experience in an administrative support role. Experience working with seniors.