What are the responsibilities and job description for the Resident Relations Manager position at Maplewood Brewster LLC?
As a Community Relations Associate at Maplewood Brewster LLC, you will play a critical role in supporting the Community Relations Director in achieving the community's occupancy and revenue goals. Our team is dedicated to delivering exceptional customer service and creating a warm and welcoming environment for our residents.
About Us
We are a group of smart, forward-thinking and compassionate professionals dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation. We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
Job Description
The Community Relations Associate is responsible for maintaining thorough working proficiency in Aline, timely and accurately maintaining all current and new prospect records in Aline, ensuring all lead sources are identified in the Aline system, and supporting and assisting the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects.
Responsibilities
- Assist the Executive Director and Community Relations Director by ensuring model apartments(s) are well maintained and presentable and support and assist the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals as determined by sales team.
- Demonstrate effective telephone skills producing qualified leads and appointments and meets with the resident and/or family and reviews the Move-In Packet ensuring all information is explained for understanding.
Requirements
- Associate and/or Bachelor's degree preferred, one (1) year experience in an administrative support role, previous customer service/sales experience and demonstration of customer service skill set, experience working with seniors.
- Ability to handle multiple priorities and possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations.
