What are the responsibilities and job description for the Executive Director - Senior Living position at Maplewood Senior Living?

Job Title : Executive Director

Location : Southport, CT

Employment Type : Full Time

Department : Administration

About Us :

Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands : Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.

Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!

Overview : The Executive Director is responsible for the day-to-day operations of the community including the planning, development, implementation, evaluation and improvement of program services; management of staff and the delivery of high-quality service to the residents and their families. The Executive Director maintains ongoing compliance with appropriate local, state, federal, regulatory, and / or accrediting body standards.

Key Responsibilities :

Management / Financial

Supervises Department Heads in all community departments in the assigned communities
Maintains ongoing compliance with appropriate local, state, federal, regulatory, and / or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
Maintains monthly financial reports and provides explanation for variances
Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines
Ensures account receivables are collected on a timely basis
Optimizes all opportunities to generate revenue, and ancillary revenue
Maintain and increase occupancy in accordance with budget.
Actively promotes staff participation and involvement in the day-to-day operation and decision making. Promotes team building through participation and / or leadership at regular staff meetings. Provides ongoing support, direction, supervision and feedback regarding job performance of all staff
Communicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families and prospective residents and families

Resident Care

Assures high quality services needed and desired by residents

Ensures resident’s rights are protected

Ensures staff, residents and families are educated about resident rights

Works with Sales and Resident Services Departments in coordination of move-in process to ensure leases and resident service plans are coordinated and properly carried out

Responds to family, resident and associate requests in a timely manner

Acts as liaison between management, residents and families

Gather competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities)

Ensure use of YARDI within community is timely and accurate

Ensures that the building shows a positive first impression

Works with all Directors to resolve any community presentation issues

Maintains or grows occupancy to maximum levels

Meets monthly budget targets, with any variances to be discussed with the Vice President of Operations

Works collaboratively with department heads to emphasize the team’s role in sales and participation in the community Marketing Action Plan and Sales Action Plan

Sales & Marketing

Represents Maplewood Senior Living and it’s communities in public settings

Works within local community promoting Maplewood Community

Ability to generate leads and close sales

Education / Experience / Licensure / Certification :

Bachelor’s degree or equivalent in experience in human services management, housing management, or nursing home management

Excellent customer service and public relations skills

Experience working with seniors

Experience in successfully operating and maintaining a customer focused environment in an Senior Living facility preferred

Proven record of identifying and developing professional referral sources

Why You’ll Love Working With Us :

Innovative Culture : We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.

HEART : We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.

Growth Opportunities : We promote and foster career development and continuous learning.

Work-Life Balance : We value autonomy, flexibility and a family-friendly supportive workplace.

Competitive Comp and Benefits : We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!

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Executive Director - Senior Living

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